BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The IT Support Specialist plays a crucial role in delivering effective and efficient IT support, acting as the main point of contact for all IT-related support tickets. This role demands prompt response times and a high level of professionalism, as it involves interactions with colleagues from diverse teams, regions, and executive levels.

Key Responsibilities:

Provide comprehensive technical support, addressing hardware and software issues for both local and remote employees.

• Offer technical assistance for services provisioned by the IT department to the company.
• Troubleshoot and resolve user issues across multiple operating systems, including Mac OS X, Microsoft Windows, and Linux.
• Ensure all incidents and requests are resolved within the stipulated Service Level Agreements (SLAs), providing timely and accurate solutions to users.
• Utilize a ticket tracking system to meticulously document all support cases.
• Develop and maintain comprehensive documentation for solutions, as well as service desk processes and procedures.
• Manage user account administration and application assignments.
• Conduct hardware repairs and process warranty RMAs as required.
• Support other IT team projects and initiatives.
• Participate in a rotating schedule for holiday and weekend on-call support.
• Undertake projects aimed at enhancing service levels, including tasks focused on automation and work reduction to improve the efficiency and effectiveness of the IT support team.

Qualifications and Skills:

• A customer-centric personality with a proactive and positive attitude.
• The ability to work independently, meeting and exceeding set expectations.
• Comfortable operating in a matrixed environment, answering to multiple project leaders.
• An Associate’s degree (AA) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
• Proficiency in desktop OS support (MacOS and Windows) and mobile OS support (iOS and Android).
• A fundamental understanding of networking principles, including VPN, LAN, WAN, and wireless technologies.
• Willingness to work in a collaborative open office environment and adapt to both in-office and remote work as needed.
• Physical ability to lift up to 50 pounds, climb ladders, walk between buildings on campus, and carry an equipment bag containing mechanical tools and replacement gear for various sites.

Pure creates opportunities for your development and career growth. 

At Pure, we believe that each Puritan is a leader contributing to the success of our business, regardless of role. We offer an assortment of learning options available to all Puritans, including workshops on leadership, management, career development and more! We’re here to change the world and we hope you join us!  

Popular Perks 

Pure offers an unlimited vacation policy, free lunches, meditation rooms, free yoga classes and employee resource groups, such as Pure Equality and Pure Vets, to encourage all of our employees to maintain mind and body wellness. We offer numerous volunteer opportunities for employees to give back not only to the Bay Area, but across the globe. 

https://hrportal.ehr.com/pure/US/What-To-Do-When/Life-Events/Joining-Pure-Candidates 

The hourly pay range is: $37.50/hr- $56.73/hr. Pay ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

#LI-UT1

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.