We are seeking an IT System Administrator to elevate our IT team, primarily by delivering exceptional end-user support and enablement in our Dublin office. Your experience in helpdesk management and systems administration will be pivotal to our continued growth and operational efficiency. If you are committed to delivering excellent user experiences and driving continuous improvements, we would be thrilled to hear from you.

In a nutshell, your responsibilities will include:

• Provide daily operational support and enablement for all of our end users and stakeholders

• Monitor and manage our help desk, ensuring efficient service delivery within our defined SLAs

• Maintenance and administration of a variety of SaaS applications including but not limited to OneLogin, Slack, Google Workspace, Atlassian Suite and JAMF Pro

• Execute and continually improve our onboarding and offboarding processes

• Assist with IT projects including identity and access management, device management, as well as the implementation of new systems or tools

• Develop and conduct user training programmes for new technologies and systems

• Engage in proactive improvement of automation, security, and processes within the IT Team

• Develop and maintain comprehensive IT documentation

Your Profile:

• 3+ years experience as a Systems Administrator with MacOS-based systems

• 3+ years in a SaaS-centric environment - hyper growth experience desirable

• Experience working with a ticket-based workflow management like Jira Service Desk

• Proficiency in SaaS platforms such as OneLogin, Google Workspace, Atlassian Suite, Slack, and Zoom.

• Excellent English communication skills and customer service attitude

• Ability to independently manage and prioritize the workload

• Strong analytical and troubleshooting skills

Nice-to-have:

• Good networking knowledge

• Scripting skills (Python, Bash, etc.)

• Experience in automation

• Knowledge of cloud services (AWS, GCP, Azure)

• Experience with GDPR & ISO27001

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)

• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative

• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares

• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework

• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more

• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes