We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

The IT Systems team is responsible for implementing and operating core IT systems and services used across Trustpilot’s global offices to enable employees to access IT services securely and efficiently. 

As an IT Systems Engineer, you will have an important part in evolving and building the internal IT network infrastructure and services in a cloud environment working with SaaS solutions and cloud architecture.

In your role, you will:

• Manage the entire lifecycle of Trustpilot's corporate devices through Jamf and Intune.
• Develop and operate cloud network services and infrastructure (Cloud VPN, Cloud Certificate Enrollment service, and monitoring solutions).
• Configure and implement scalable SaaS solutions (requirements gathering, architecting, configuring, and team training). 
• Create and maintain technical documentation of systems and processes.
• Investigate system and security alerts and provide incident response.
• Handle tickets of incidents and Service Desk escalations.
• Participate in the on-call incident response rotation outside of regular business hours. 
• Establish and develop relationships with internal and external stakeholders.
• Participate in internal and cross-functional projects involving stakeholders of all levels.

We are looking for people with:

• Strong working knowledge with MDM technologies, including device enrollment, configuration management, application deployment, and security policy enforcement
• In Depth knowledge of macOS and Windows management
• Knowledge of enterprise SaaS solutions (e.g. Slack, Google Workspace, Microsoft Entra ID, Zoom)
• Solid understanding of core network technologies, including wireless networking principles, VLAN, DHCP, and DNS
• Ability to work independently and in a team environment

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-JC1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.