At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Support follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!  As part of the Customer Support team you will play a key role in helping our customers understand and utilise our product effectively. You will collect feedback, drive customer growth and help to bring HR processes to a new level. The long-term satisfaction of our customers is your success! 

• Professional support of our customers by answering queries via e-mail and telephone
• Managing customer requests via our ticketing system  
• The opportunity to constantly develop your knowledge and skills: The requests are exciting & varied
• Work closely with our product experts to ensure further development of our product are user-friendly and meet the needs of our customers
• Contributing to the success of the team by continuously driving our goals and optimising internal processes
• Creating and managing content for knowledge documentation

• You must be fluent in English & German  
• You have successfully completed your (bachelor) degree 
• You have experience in customer service in a technology or SaaS environment 
• IT-savvy, with good analytical skills, quickly adapting to new software 
• Communication is your thing: Outstanding written and verbal communication and enjoy interacting with customers 
• You are a natural problem-solver who proactively finds solutions to problems
• An interest in working with HR departments from a wide range of companies and industries

• Customer communication, requirements management & stakeholder management
• You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business"
• Independent, team and solution-oriented work in a dynamic and intercultural environment
• Expertise, among others in the tools Zendesk, JIRA, Notion

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative!
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
• Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
• Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
• A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces