See yourself at Twilio

Join the team as Twilio’s next Fraud Operations, KYC manager in our Tactical Team. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is responsible for managing a specialized tactical team within our Fraud Operations organization.

We are looking for a talented manager with experience in driving exceptional results in an operational environment to join our global Fraud Operations organization, where we focus on preventing fraud and abuse of the Twilio ecosystem.

The KYT manager is responsible for the team performance and enabling individual development of its fraud specialists, ensuring that policies are effectively enforced with high precision. The ideal candidate is comfortable with working and making decisions in a fast-paced environment and is passionate about preventing consumer harm. 

Responsibilities

In this role, you’ll:

• Lead a group of experienced fraud investigators
• Manage the day to day activities of the team to ensure deliverables are met with the service level agreement.
• Act as the point of contact for internal partners during internal escalations
• Act as a reference point for your team, peers, and partners for subject-matter expertise and cross-functional collaboration. 
• Act as the owner for Twilio’s in-flight traffic monitoring
• Coach and mentor your team on fraud best practices, ensuring quality decisions are made
• Ensure an optimal experience to the customers of Twilio via fast resolution of issues that will likely require tailored solutions
• Represent the “Twilio Magic” values in what you say and what you do, making Twilio the best work environment for its class. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience. 
• 2+ years of team management experience, leading global operations teams in a fast paced, ever changing environment.
• 3+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications. 
• Availability to work a non-traditional schedule; weekends and holidays may be required.

Desired:

• Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools 
• Basic understanding APIs and related technologies
• You are a natural problem solver, comfortable using data to arrive at decisions and you consistently demonstrate sound business judgment.
• You are able to build relationships and influence stakeholders across the organization. Strong project and process management skills, including establishing/managing a budget and setting/achieving goals
• You have time management and organizational skills and are comfortable working under pressure. 

Location

This role will be remote, and based in our Bengaluru office. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.