Role OVO-View

12 Month FTC (Maternity Cover)

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Brand and Marketing

Salary banding: £60,000 - £70,000

Experience: Mid - high 

Working pattern: Full-time

Reporting to: Head of Creative Studio

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words, Operations, Process, Implementation

Top 3 qualities for this role: Leadership, Problem-solving, Communication

In the words of the team, you should leave your current role for this one because….

“OVO is one of those special places, where you can feel the impact you’re having on the business, whilst enjoying the work and people you work with. It’s got a ‘can do’, buzzy energy that is infectious. This role has the opportunity to evolve and shape how we work, with an excellent team supporting it and some great foundations to build on. It’s creative, commercial and operational - and will definitely keep you on your toes!”

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As the Lead Creative Operations manager in the brand and marketing department, you will be a great team leader who is able to form strong relationships with cross-functional stakeholders, senior management and creative team mates. You’ll also possess the drive to implement change and create efficiencies, enabling the studio to create a best in class experience for our customers. 

There’s a real focus in 2024 on how we service our business stakeholders, and the impact of the creative work we deliver. The Lead Creative Ops Manager will be pivotal in building on the principles that have been set out and demonstrating the creative studios value.

This role in a nutshell:

Reporting into the Head of Creative Studio, the Lead Brand Operations manager takes up a pivotal role in driving forward process improvements and roll out of supporting technology, to establish operational excellence.

This role is focused on supporting the development, refinement and delivery of the creative operating model. Leading the delivery of large operational change projects and managing associated processes, alongside the day to day management of the efficiency of the studio. A key part of this is setting up and being accountable for the utilisation of studio resource and how it’s budgeted to briefing teams from across the business (operating as accounts). You’ll be responsible for reporting against the monthly, quarterly and annual views of this utilisation and adapting the studio set up based on trends or demands of the business.

This role leads on departmental budget management, change support and the creative studio framework - the foundation of how the studio operates (including tooling, systems, budgeting and ways of working). The Lead Creative Operations manager provides support for management and upskilling of the team and will have at least 3 direct reports. One of their key objectives is the development of the team, and ensuring that we have the right capabilities to support the business as it evolves (e.g. production, ‘account management’, KPI reporting).

Your key outcomes will be:

• Support the Head of Creative Studio on the development of new studio and broader Brand and Marketing (BAM) processes and refinement of existing processes as necessary (from definition of briefing processes to our production process). 
• Working with the Marketing services team (responsible for delivery of our workflow and DAM tool) to ensure that we’re set up for success, the capabilities of the tools are developed to support studio ways of working and that we develop internal process to best optimise the use of the tool
• Lead on procurement of resources or 3rd parties for specific creative requirements (e.g. image banks, production)
• Support on complex comms issues and crisis management for BAM team outputs; including management of response for all member comms across multiple brands and platforms. E.g. Pandemic response and crisis monitoring 
• Lead on high profile, business critical and specialist projects, with varying degrees of confidentiality and senior stakeholder involvement.
• Play a key decision making role in the team, informed by wider business context and priorities. 
• Contribute to the monthly studio HOD’s and Leads steering committee and be responsible for building out the agenda and leading on actions.
• Project scoping and set up of significant and complex change projects in support of Head of Creative Studio, including resource scoping, hiring plans, project structure and budget as well as week to week progress reviews 
• Day to Day management of Creative Ops budgets
• Supporting the Head of Creative Studio on the smooth running of all BAM Hiring.
• Support on team welfare and training planning for the B+M team as directed by the Head of Creative Studio. 
• Leading a team of 3+direct reports (including Creative Operations managers / project managers / traffic managers).

You’ll be a successful Lead Creative Operations Manager here at OVO if you…

• Have a track record in the set-up and management of marketing and brand functions in ‘start up’ or ‘turnaround’ ideally in fast paced, retailing environments.
• Have proven experience of supporting projects that are already moving and an ability to add value from day one. Specific experience of the project management of marketing and brand teams and their interface into wider (preferably digital businesses) is a must. 
• Deep and broad experience in production, creative delivery, digital assets creation and project management tooling
• Relish the challenge of a fast paced, scale up working environment
• Be calm and comfortable working with levels of ambiguity and adept at bringing order and clarity into a team environment 
• A real people person who develops powerful working relationships quickly and maintains them successfully 
• An exemplary team player, at their best when working within a collective to deliver a shared vision 
• Be well versed in brand and marketing practice, understanding how agency relationships work and used to managing the relationships between agencies and internal teams 
• Proven track record of managing lean budgets whilst ensuring quality of output does not suffer 
• Exudes energy and positivity; the person everyone wants to have in the room 
• Incredibly organised in a way which instills confidence into all around them
• A great lead and champion of their team

Let’s talk about what’s in it for you

We’ll pay you between £60,000 and £70,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..