Lead Enterprise Architect

About The Team

The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo’s internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight. 

About the Role

As a Lead Enterprise Architect, you will establish and proactively develop strategy, enterprise architecture (EA) and roadmaps across numerous business products touching domains from IAM and office networking through to SaaS and IT Service Management. The environment is predominantly made up of SaaS and cloud-based systems serving office-based and remote workers globally.

Your knowledge of modern, practical Enterprise Architecture will help teams co-create and evolve solutions bringing exciting technology to life. You bring vision and optimise for business outcomes and never stop seeking improvements, even small changes that can make an important impact. Your enthusiasm, technical & business depth, and engagement skills will influence stakeholders to drive further customer success. You will be responsible for consulting and aligning Enterprise Technology and broader business stakeholders to build strategies, processes and valuable assets. 

This is a hybrid role requiring three days a week in our London office (Cannon Street). You will report to the Head of Service Management.

What You'll Do

• Develop consultative relationships, demonstrate thought leadership, provide guidance and become a trusted advisor to decision-makers and a wide range of senior stakeholders and colleagues across the business. A substantial proportion of your time will be spent working with people outside of ET and learning how each business function operates.
• Establish and foster visible architectural principles and practices to build reusable designs and systems that promote reliability, velocity, scale, security and efficiency.
• Engage in, investigate and mature approaches to sustainably scale the end-to-end lifecycle of Enterprise Technology services—from inception and design, through deployment, operations and planned retirement.
• Ensure principles of software and vendor rationalisation are consistently applied.
• Visibly deliver value early and often.
• Where applicable, ensure considerations such as cloud-native patterns, automation, APIs, self-service, AI, Business Continuity, InfoSec compliance, monitoring, ITSM are consistently implemented as part of designs.
• Produce and maintain high-quality documentation, designs, papers, presentations, and plans.
• Own the strategic architecture roadmap and portfolio, managing technical and architectural dependencies across projects and deliverables, in partnership with delivery leaders.
• Act as or support the RFP/design/project authority on projects (in and out of ET) and changes ensuing standards and good practices are adhered to.
• Work with multiple partners and vendors in the delivery and operation of services.

Requirements:

• A business-focused strategic, though visibly impactful, architectural background rather than solely solution engineering.
• Successful experience in initiating and driving technology change and processes from scratch with the ability to delve into detail when required.
• Familiarity with the processes of common business domains such as Finance, Legal, HR functions.
• Confident in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organisation, going beyond transactional interactions.
• Excellent ability to develop and present proposals and reports backed with analysed and visualised data.
• A thorough understanding of Automation, cloud-based infrastructure, common SaaS architectures and the full lifecycle of application management.
• In-depth expertise with some of the following:
• ServiceNow /  Snow / Looker / Data Studio
• Workday / Greenhouse / HRIS systems
• Salesforce
• NetSuite
• End User Computing including Jamf/InTune
• Popular SaaS applications
• genAI
• AWS
• Google Workspace (G Suite) / Atlassian tools / Git
• Office Networking 
• IAM
• Robotic Process Automation / 
• Ability to collate, interrogate and analyse raw data to distil valuable meaning

We’re also interested in…

• Experience of influence and partnership without direct authority over people
• IT Service Management knowledge
• Relevant higher education and professional certifications
• Excellent market awareness and commercial-savvy
• Exposure to Agile, DevOps, or SRE patterns.
• Good awareness of architectural methodologies 

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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