The Role

This role can be filled in one of our office locations in Munich, Berlin, Amsterdam, London, Dublin, Madrid and Barcelona.

At Personio, your work transforms the way millions of people experience work every day. Join our Product & Technology team that drives our customer's outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers.

Availability of the Personio Application suite is critical to the business operations of our customers. We work hard to ensure that our platform and application code is designed and implemented with the highest standards of availability, reliability and scalability. We also have a high focus on ensuring software is tested, safely deployed and monitored. But we must also ensure that unforeseen outages or issues with features are short-lived. The Technical Operations team own the tools, processes and frameworks to ensure the rapid response and recovery from service outages. Tech Ops own the incident management processes, the follow-up investigation process, and will drive the actions needed to close availability risks. In 2024 Personio will commit to our customers a comprehensive Service Level Agreement (SLA) for application availability and the Technical Operations team will be a key factor in the success of this commitment.

Your Responsibilities:  

• Experience in operational processes and supporting tooling, including incident management, status communication, on-call best practices, monitoring, alarming and multi-level engagement models
• Participation in out-of-hours on-call rotations
• Experience in Modern, third party Monitoring and Alarming tooling such as Datadog, Sentry, OpsGenie, and AWS Cloudwatch
• Experience running calls/meetings to triage, investigate and fix issues in a timely manner, with diverse participants from engineering, product and customer success
• Experience representing operations to technical and non-technical stakeholders and leaders.
• Hands-on implementer of technical improvements to operations: Scripting, systems engineering and management and operations of 3rd party tools
• Experience and understanding of distributed systems and architectural and run-time dependencies between services, data stores, and other system components

What you need to succeed

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• Over 5 years of experience in a senior technical role with a focus on operations 
• Broad knowledge of modern cloud (AWS preferred) distributed architectures (compute, messaging, databases, APIs, event event-sourcing (e.g.Kafka preferred) 
• Experience and passion for identifying missing and failing operational processes and leading change to create or fix them. 
• Experience building an operational process strategy and translating it into reality
• A proven track record of enabling your teammates and amplifying their technical abilities by mentoring and coaching
• Comfortable dealing with uncertainty and managing risk
• Strong written and spoken communication skills (in English)

Your Learnings

What motivation and mindset you should bring:

• A passion for operational excellence and driving improvements in availability for customers
• A passion for investigations and root cause analysis of complex failure modes
• Ability to work under pressure and multitask for short periods
• Advocacy for identifying and implementing follow-up actions to de-risk or avoid repetitive root causes of downtime.Over 7 years of software engineering experience in building and designing scalable applications
• Exceed Customer Expectations - You work hard and take action to achieve great results for our customers and Personio
• Ignite Positive Momentum - We don't wait around when something needs to be done. We unblock ourselves and take actions for the benefits of our customers
• Care to challenge - No one is perfect, and neither are we. So let’s make this an opportunity to praise and learn from each other
• Elevate one another - We help our team and other colleagues to understand and develop their own skills and understanding

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive those Munich office benefits (benefits will vary depending on office location):


• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
• Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
• Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
• A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces