About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

As the Lead Technical Trainer, you'll be a key part of our growing team, educating employees from companies worldwide on LogicMonitor products and services. You'll create and deliver technical product training for both internal and external audiences. Using your knowledge in training best practices, you'll design world-class on-demand and instructor-led training experiences. Additionally, you'll contribute your expertise to the LogicMonitor Certification program, including developing relevant training materials and certification exams.

Here's a closer look at this key role:

• While not a people manager (this role has no direct reports) the Lead Technical Trainer is responsible for providing coaching and mentorship to junior Technical Trainers and Training Engineers; in addition to the following responsibilities:

  • Deliver, and maintain ongoing training activities in all formats (classroom/virtual/on-demand), both remotely and on-site (as conditions warrant)
  • Facilitate, manage, and continuously improve training for internal and external audiences
  • Perform administrative tasks in the Learning Management System (LMS) as necessary
  • Maintain training schedules
  • Act as a Subject Matter Expert (SME), content developer, and lead in developing training material & maintaining technical training content, lab exercises, presentations, and accompanying materials
  • Evaluate training effectiveness with course surveys post-delivery to reassess material development, delivery, or flow to meet future training needs
  • Work extensively in a cross-functional environment and ensure alignment with Customer Success managers, Instructional Designers, InfoDev writers, Product Managers and Professional Services. 
  • Maintain LogicMonitor technical knowledge by working closely with Product Management on future releases, product enhancements, and other changes

• Bachelor's degree or equivalent work experience in technical support, field engineering, or systems administration
• 6+ years working as a technical instructor within Education Services for an Enterprise software company delivering training content in any format (classroom/virtual/on demand)
• 5+ years Linux/Windows/Network administration and operations 
• 3+ years working with cloud platforms and services such as AWS, Azure, and GPC
• 3+ years experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.)
• Initially, some travel may be required. This position may require up to 50% travel once global return to work policies relax.  (Note - all current training is remote)

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Anticipated Application Close Date: 10/28/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.