Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Toast Education team strives to create empowered and self-sufficient customers through engaging and impactful learning experiences. In this content creation role, you will design and develop relevant educational resources to successfully onboard new customers and inspire them to maximize their investment in Toast. You’ll work closely with Customer Lifecycle business partners to identify and fill education gaps for Toast’s newest customer bases, using your instructional design and project management abilities to create dynamic learning experiences. You will evaluate the success of learning solutions, recommend and guide improvements, and develop adult learner-centered solutions focused on driving business results.  

Do you have the right ingredients? This Toaster thrives in a fast-paced, high-growth environment where priorities and deadlines inspire you to find creative, informed, and innovative learning solutions to business problems. Your product mentality means you’re comfortable seeking out user feedback, using agile development strategies, and consider experimentation a norm to create progressive learning products.

About this roll* (Responsibilities) 

• Use your analytical skills to determine business and learner needs and propose scalable learning solutions that address those needs.
• Design and develop innovative educational experiences to reduce cost to serve, increase product adoption across the Toast customer base, and drive down support tickets.
• Execute a multi-modality content strategy (training, videos, articles, etc) to build a globalized education ecosystem of resources, supporting emerging markets and international expansion. 
• Evolve existing educational resources to tailor to the needs of new customer segments.
• Apply adult learning theory and industry knowledge to stay on the cutting edge and set the bar for design standards that provide a results-driven learning experience.
• Evaluate and communicate the impact of learning solutions using Kirkpatrick’s four levels. 
• Apply Agile methodologies to work efficiently via sprints in Asana, iterating as needed along the way, and staying in lock-step with business partners and stakeholders. 
• Work closely with subject matter experts to craft, revise, and maintain comprehensive and accurate learning assets. 
• Manage multiple project deadlines and maintain regular output of content delivery. Remain flexible as priorities shift and communicate status updates as needed.

Do you have the right ingredients*? (Requirements)

• 3+ years of education content creation, instructional design, or similar experience required
• Proficiency with various content development tools such as Adobe Creative Suite, Articulate 360, Camtasia, Pendo, and Salesforce Knowledge, hosted on multiple platforms (LMS, web-based, mobile, etc).
• Experience in optimizing content for customers, and with the ability to convert complex topics into simple steps. 
• Broad subject matter expertise in learning design methodologies, adult-learning best practices, and Kirkpatrick’s four levels of evaluation.
• Proven ability to analyze training requests, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion.
• Ability to organize and express ideas clearly, concisely and accurately, verbally and in writing. 
• Self-motivated with a relentless problem-solving mindset. 
• Thrives in a fast-paced and highly ambiguous environment; flexible toward dynamic change.
• Familiar with and empathetic to the customer experience. 

Special sauce* (Nice to have) 

• Spanish or Mandarin speaking
• Previous experience developing content in an Agile environment (scrum, kanban, POD model)
• Ability to film video content remotely/at home
• Understand popular restaurant concepts and basic POS workflows
• Previous experience in the restaurant industry or with Toast products
• Experience with project management platforms such as Asana

Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.Pay Range$78,000—$125,000 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.