Role OVO-View

Location: Preferably hub based! (Bristol, London or Glasgow)

But you have the flexibility to work from home as much as needed - this role can be remote.

Team: Live Operations Forecast & Planning

Salary banding:  £40,000 - £45,000

Experience: Mid-level Expert

Working pattern:Full-Time

Reporting to: Jon Thompson, Senior Manager - Live Operations

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Ownership, Leadership, In-the-moment

Top 3 qualities for this role: Communication. Organisation. Resilience

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

In the Live Operations Planning Team, we're developing world-class plans that challenge the business to keep moving forward whilst also making sure our customers are looked after. 

We champion customer excellence and are empowered to make a difference on a global scale, working across the wider function and with operational teams, to enable our Plan Zero objectives.

This role in a nutshell:

You'll manage the in-day plan, communicating across the organisation and sharing insights on intraday performance. You'll lead a team of Analysts to ensure we deliver against expected business outcomes and service level targets every single day. You'll be responsible for delivering solutions that protect operational service levels and ownership of the build, maintenance and deployment of the Tactical Playbook to mitigate against risks and protect the customer experience. You'll be proactive and collaborate across the Operation, balancing people, customer & business needs. You'll also look after in day management of demand drivers such as Direct Mailers and system performance. You'll be working across all levels of the business, building relationships with senior team members. 

Your key outcomes will be:

• Work closely with wider business teams on any base stimulation activity that drives incremental demand, agreeing advanced plans and reviewing customer contacts at in-day
• Be a central conduit between central systems team and the front line by monitoring operational systems, flagging and managing any incidents
• Own advance planning for events, with ownership of morning stand up and end of day activities & accompany event reporting (e.g. Price Increase, Campaigns, Product Launches) 
• Drive forward in-day tactical resourcing solutions, cross skill or swing of capacity 
• Provide EoD & EoW performance reporting, using data insights & analysis, making recommendations to optimise and improve outcomes 
• Regularly provide performance insight, telling consistent, clear and compelling stories up to various levels of senior leadership  
• To work with Planning & Operational colleagues to capture all relevant observations feeding back to help drive the operations forward and maximise on capacity utilisation.
• Work across the business to understand risks and mitigate where appropriate in relation to any resource movements or off plan performance against target metrics 
• Investigate operational needs, resolving problems and contributing to a continual improvement culture
• Engage & support business change, undertaking impacts assessments, scenario modeling & performance prognosis to assist with informed decision making 
• Own in-day forecast & resource optimisation by using best-in-class methodology and statistical modelling to ensure accuracy
• Build and maintain accurate historical Live Operations records
• Use MI to assess Root Cause and formulate in-day corrective plans and actions with key collaborators with measures of success defined
• Ensure that all systems, processes and procedures within the F&P remit are standardised & fit for purpose, consistently monitored, being managed efficiently and fully utilised
• Maintain all Live Operations planning, forecasting and resourcing models

You’ll be successful in this role at OVO if you…

• Have a proven track record of delivery and expertise in business & resource planning, from long range outlooks through to intraday staffing
• Have experience working within a technology, business transformation or business analysis field
• Are structured and disciplined with your approach
• Thrive at building networks and fostering collaborative ways of working and promote effective data driven decision making 
• Are comfortable working in a fast pace, complex and innovative businesses that has seen rapid growth and change
• Are a proactive, impactful leader who can deliver both directly and through others
• Are confident meaningfully and appropriately challenging others, but commit wholly once a decision is made
• Enjoy going that extra mile for your customer(s)
• Can influence others and move toward a common vision or goal
• Have a growth mindset with a passion for learning and continued development
• Have outstanding problem solving abilities - create solutions that appropriately balance risk and reward 
• Have outstanding data analytical skills, ability to see through the data and identify underlying trends or causes 
• Have a strong eye for business, understanding commercial strategy and financial performance
• Are great at building relationships and working with others and able to have an impact quickly, particularly partnering with senior operational leaders
• Are a brilliant communicator, with the ability to produce executive level recommendation and decision papers with minimal support
• Are confident distilling complex messages for senior audiences and facilitate effective decision making 
• Have proven experience in leading and developing multi-site, matrix teams, coaching and mentoring where needed.

Even better if you have:

• Energy sector knowledge
• Formal training and certifications in business analysis, such as BCS or equivalent
• Formal training in lean process design, such as lean six sigma
• Formal training in agile delivery methodology such as certification as a scrum master or product owner
• Formal leadership or coaching / mentoring training or certification

Let’s talk about what’s in it for you

We’ll pay you between £40,000 and £45,000, depending on your specific skills and experience. If your expectations are a little different, let us know!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..