At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Cloudflare is seeking a highly skilled and self-motivated Technical Program Manager to lead and manage various projects spanning multiple quarters and across multiple departments. In this role, you will drive cross functional collaboration while partnering with teams across product, engineering, design, marketing, security, billing, technical operations, infrastructure, accounts payable, legal, and more.

Your primary responsibility will be championing our product localization strategy by facilitating ongoing product localization operations, leading teams through the internationalization process, and building strong partnerships with our localization vendors. 

Program Management at Cloudflare provides you with a myriad of opportunities to effectively define and accomplish strategic goals. You will be the driving force to make things happen. You will also be working with all parts of the organization to deliver Cloudflare services to customers around the globe. The ideal candidate is process driven, embraces automation, enjoys bringing people together to form an amazing team, and driving them towards success.

You will play an active part in collecting requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and working with various functions to deliver success.You will also be working with translation vendors, and will be an integral part of vetting tooling and automation to continuously improve globalization for our product offerings. 

This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones. 

The ideal candidate has a true passion for localization/globalization, is fluent in more than one language,  has a willingness to grow and take feedback, is process driven but remains flexible and iterative, someone who loves to tackle new challenges, and really enjoys bringing people together as a team while driving them towards success. 

This position will be based in Lisbon, Portugal. You will be reporting into the Product Engineering Program Management Organization (PMO). 

Major Areas of Responsibilities

• 3+ years of experience in project/program management, with in-depth knowledge of localization/globalization project management, including vendor management.
• Working knowledge of industry-standard localization tools (ex: Worldserver). Bonus points for experience directly managing updates to an existing codebase seamlessly.
• Comfortable managing projects with tight deadlines and changing priorities, effectively balancing risk to achieve business objectives.
• Ability to obtain clear requirements, plans, and decisions to proactively address critical gaps and mitigate risks.
• Drive the creation and rollout of scalable processes to meet product and engineering team goals.
• Establish regular feedback cycles and ensure buy-in from contributors on program plans and roadmaps.
• Provide regular status updates to stakeholders and senior management.

Desirable Skills and Knowledge

• Bachelor of Science or Business Administration, or higher, in Computer Science, Information Technology, Information Security, Linguistics,  or a related field, or equivalent experience.
• 3+ years of experience in technical program/project management 
• Proven track record of creating realistic project plans, managing dependencies, and overseeing execution to meet commitments with predictability.
• Excellent oral and written communication skills.
• Experience working with multiple time zones and cross-functional teams.
• Strong competency with Confluence and JIRA and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc).
• Comfortable managing tight deadlines, changing priorities, and ambiguity.
• Willingness to learn and continuously improve
• Embraces technology including automation and AI augmentation
• Knowledge of software development lifecycles is a plus.
• Fluency in multiple languages is a plus.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.