The Service Development and Vendor Management (SD&VM) team was set up in Dec 2021 to develop origin services that enable shippers and suppliers to deliver their goods into Castlegate Forwarding (CGF) network with speed, competitive price and smooth experience. We officially launch origin trucking FTL services in June 2022 helping shippers move products from factories to Shanghai, Ningbo, Yantian, Xiamen CFS sites. Launching FCL services in Q1 2023 moving products from factories to major ports in Asia. 

This job is to support the daily operation including handling pricing inquiry, onboarding customers, managing vendor communication, handling exception and escalation. Scale established FTL and FCL services.   

What You’ll Do

Operations:

• Ensure quotations are timely and correctly sent to customers
• Onboarding new customer
• Create and manage customers’ communication channels 
• Coordinate with customers to arrange proper truck carrier for delivery
• Monitor truck carriers’ daily performance and guide carriers according to the standard operation process. Escalate to the line manager if there are any risks. 
• Score truck carriers’ monthly KPI holds weekly scrum meetings with each carrier.
• Maintain transportation information in the system and make sure Track & Trace information is updated timely and correctly from carriers.
• Reconcile monthly accrual and payment for transportation charges  
• Collect daily operation feedback to and set up a continuous improvement plan & managing carrier to implement 
• Billing and payment management

Data Analyzing: 

• Work out monthly transportation forecasts and collect transportation demand
• Maintain master price list and cost evaluation, analyzing transportation expenses and control within budget. 

Required Experience/Skills

Requires a bachelor’s degree in Business Administration, Mathematics, Industrial Engineering, Operations Research, Economics,Supply Chain, Logistics, or a directly related field experience in an analytical or consulting role. 

Critical technical, professional and personal capabilities

• Fluency in the English is required as well as excellent communication skills, both written and verbal
• Familiarity with Microsoft Office/Google and working with data
• Working under pressure
• Strong communication skills and comfortable managing multiple stakeholders
• Detail oriented, strong organizational skills and the ability to manage and prioritize multiple projects at once
• Analytical and process-oriented, comfortable learning new tools

Preferred or plus

• Advanced knowledge preferred for Google BigQuery
• Logistics-related majors is a plus

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.