At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for an energetic team-player, who has a background in bike, scooter and vehicle service repairs to join the Lyft Bike & Scooter team. You will work with Lyft Bike and Scooter markets to ensure over operational excellence in maintenance of rideables such as bikes and scooters.

As the Maintenance & Serviceability Lead, you’ll be responsible for creating best-in-class bike and scooter maintenance standard operating procedures, as well as monitoring the quality of both in-house and contracted repair operations through quality checks in certain markets. You are a strong project manager, and capable of driving the execution of cross-functional tasks and initiatives.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

• Document and refine inspection and maintenance processes for bicycle and scooters through standard operating procedures (SOPs) and repair manuals
• Perform quality checks in certain operating markets and troubleshoot quality issues with local teams
• Perform urgent, hands-on mechanical failure diagnostics, as necessary
• Identify areas of repair depot and field process improvements, and execute improvements to support on-going market operations
• Execute major operational projects including fleet hardware retrofits and roll-out of key repair processes across multiple markets
• Become a technical expert at Lyft vehicles. Conduct “train the trainer” sessions with local markets on bike and scooter repair and maintenance procedures
• Assist with spare parts planning with internal teams
• Coordinate with internal teams on operational tooling to support maintenance activities

• 3+ years of work experience in a fast paced environment 
• Hands on electro-mechanical experience necessary; experience with bike and scooter maintenance is a strong plus
• Strong problem structuring and solving skills
• Attention to detail, but bias towards action
• Strong analytical and communication skills
• Responsible and accountable
• Ability to travel 20% of the time

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the New York City area is $94,500 - $105,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.