The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Associate Relationship Account Manager is a brand new role at MongoDB, so we are looking for a leader who can thrive with a high level of ambiguity and change while inspiring a new team to deliver a customer-centric account management approach at scale to a subset of MongDB’s customers. The Associate Relationship Account Managers are responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. You will provide the coaching and mentorship that will enable this team to positively impact customers and deliver strong business results.

In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing the MongoDB account management motion at scale, operationalizing product signal  risk and opportunity identification, design and execution of renewals and expansion strategy in the EMEA region, forecasting excellence and working with stakeholders in Sales, Customer Success and Operations.

Success in this role requires exceptional communication and Interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong understanding of MongoDB products and policy and a proven ability to inspire and lead your team. We are looking for someone who thrives in a fast paced and ever changing environment and who is motivated by the opportunity to have a big impact on your team, customers and MongoDB’s business. 

• Hire, onboard and develop a team of engaged and high performing Associate Account Managers  through thoughtful enablement, performance coaching and career development planning
• Manage the team’s daily activities to drive value-added touch points with clients and pipeline generation 
• Implement renewal and expansion forecasting cadence within your team and regularly deliver an accurate forecast summary to CS and Sales leadership
• Ensure the team has the necessary ongoing enablement in relevant areas including: sales process training, product, pricing, opportunity management, data quality/accuracy, quoting  and forecasting
• Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally 
• Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common account management and renewal scenarios
• Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration 

• 2+ years of management experience, preferably in a customer success or account management capacity
• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
• A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too
• High organization in your workflows; To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
• Proven ability to capture and communicate an accurate forecast
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; As a new function, we will look to you to help us establish and evolve processes
• A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to establish the Scaled Account Management  role and “brand” across the EMEA region
• You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally; Ability to manage customer escalations through to a satisfactory resolution for both the customer and MongoDB
• A Bachelor's degree 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.