Our Opportunity:

Chewy is looking for a Manager, Autoship Analytics II to join our Merchandising Analytics Team. As the Manager of Autoship Analytics, you will be at the forefront of shaping and optimizing our Autoship program through data-driven insights. If you have a passion for unraveling the complexities of subscription-based models and possess a proven track record in analytics, we invite you to join our innovative team. The ideal candidate will have a strong analytical background, a deep understanding of data-driven decision-making, and a passion for driving results in a fast-paced environment. In this role, you will own regular reporting, delivering key insights and recommendation communication with the stakeholder population. You will also be partnering with stakeholders to create programmatic analytical deep dives to understand the drivers of sign-ups, cancelations, retentions etc. Outputs from these efforts would inform where we have selection gaps, up/cross sell opportunities and risks involved. Additionally, you will partner with the Data Science team to build models to optimize Autoship KPIs. The person in this role will work cross-functionally with category management, product, finance and other analytics teams throughout the organization to create complementary solutions which help data tell the story that is required to understand both the inputs and outputs of our business.

What you'll do:

• Dive deep into Autoship program data, analyzing drivers of subscription-specific metrics such as sign ups, cancellations, customer churn/retention, customer lifetime value, and subscription adoption patterns
• Identify areas of opportunities in assortment selection, up/cross sell and quantify them
• Own regular reporting of the trends and patterns in the business and communicate with cross functional teams and senior leadership along with development of scalable dashboard in partnership with BI Team
• Extract actionable insights to drive strategic decisions for the continuous improvement of the Autoship program
• Partner closely with Enterprise Data Engineers to enhance existing data tables, develop new data tables and implement rigorous data governance practices, with a keen eye on the intricacies of subscription program data
• Utilize advanced statistical methods and predictive modeling techniques to forecast Autoship program growth, subscription renewal/churn rates in partnership with Data Science Team
• Provide timely and accurate insights to support proactive decision-making in the evolving landscape of Autoship program
• Work closely with Category Management, Finance, Marketing, Operations, and Product teams to align on the key challenges of the Autoship program, identify primary goals of the program and the analytical needs in specific
• Provide analytical support for the development and enhancement of subscription-specific features, ensuring synergy across the Autoship ecosystem

What you'll need:

• Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Mathematics, Economics, or related discipline)
• 5+ years of proven experience in analyzing data and sharing key insights (preferably in retail space)
• Previous experience analyzing subscription-based businesses/projects is a plus
• 3+ years of experience with BI/visualization tools like Tableau, Power BI, BO, etc.
• 3+ years of experience with data modeling in large Data warehousing, data lake environment
• 1+ years of data science experience with building regression, classification models (preferred)
• Advanced analytical skills with excellent knowledge of SQL
• Excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders
• Ability to travel up to 10% of the time

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.