The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Onboarding and Scaled Customer Success teams are newer teams at MongoDB, so we are looking for someone who is eager to help build - from hiring to identifying and scaling best practices, and building processes. You’ll make a massive impact on the careers of your team members while growing your own career alongside a close-knit group of CS leaders across the global CS organization. 

• 2  years’ experience managing high performing, technical, customer centric teams such as Customer Success, Implementation Consultants, Onboarding Specialists and the like
• Experience with Scaled, Tech Led, Digital Led or one-to-many customer success motions
• Excellent program building skills - you have built programs or rapidly scaled teams and are eager to do it again! 
• A mind for technology - we’ll teach you about MongoDB, but a knowledge of full stack, databases, and opensource technologies are preferred
• A passion for development, and proven ability to grow talent via group enablement, one to one meetings, etc
• An entrepreneurial mindset - this is a brand new team that you will work hand in hand with senior leadership to build
• High levels of organization and attention to detail - you take ownership of customer and employee situations and see everything through to resolution
• Ability to build strong stakeholder relationships across Sales, CS, Technical Services, Professional Services, etc

• Recruiting: Identify and recruit top-talent to scale your team
• Talent development: Grow your people by delivering effective feedback, coaching, enablement, and recognition
• Program building: Design and execute strategic initiatives to build the Onboarding function and better the CS organization as a whole
• Execution: Enable your team to achieve by organizing around a set of key performance indicators to deliver against quarterly and long-term targets

More about MongoDB’s commitment to diversity and employee well-being

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.