At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the role:

High-growth companies tend to evolve quickly as they grow, so we are looking for talented individuals who thrive in a fast-paced environment and crave ambiguous problems. This role will oversee the ITPG areas continuous improvement, analytics, and business operations, and directly contribute to shaping the direction of our growth and positioning the IT and Enterprise Engineering, Planning and Governance group to scale successfully, as well as fill important gaps in the business as they arise. This role will support ITPG, Enterprise Engineering, Enterprise Applications, and IT Infrastructure as a shared function.

Responsibilities:

• People Management:
• Oversee a team of Analysts and provide coaching and mentorship to team members, fostering a culture of learning and development.
• Identify and develop the skills and talents of team members to ensure they can achieve their full potential.
• Create a positive and supportive work environment that motivates and engages team members.
• Foster collaboration and teamwork within the team and across the organization.
• Analytics and Performance Management:
• As a shared function for the CIO group the Analytics Team will be responsible for Metrics & Reporting and to establish consistent reporting structures for ITPG, as well as other groups within the CIO organization. 
• Lead delivery of digitized core business capabilities, such as IT wide resource planning, and performance management  framework (KPIs, OKRs, scorecards).
• Lead the development and implementation of performance metrics for the IT department.
• Track and analyze key performance indicators (KPIs) to identify areas for improvement.
• Develop reports and presentations to communicate performance data to senior leadership.
• Partner with business leaders to align IT performance with overall business objectives.
• Ensure scalability through automation efforts by developing reporting and performing analyses to drive effective process improvement throughout the IT Governance and Planning process.
• Identify opportunities to centralize, streamline, standardize, and automate business processes, and analyze key drivers for optimization to increase productivity.

Examples of desirable skills, knowledge and experience: 

• Bachelor's degree in Business Administration, Data Science, Information Technology, or a related field (Master's degree preferred).
• Minimum 7-10 years of experience in business intelligence, analytics, and resource capacity planning.
• Proven track record of developing and implementing successful data-driven strategies.
• Strong analytical and problem-solving skills.
• Experience leading and managing a team.
• Proficiency in data visualization tools (e.g., Tableau, Power BI).

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.