See yourself at Twilio

Join the team as our next Software Engineering Manager in the Core Platform group.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to manage the team of engineers across the US who are modernizing the Twilio services across the board. We are building a world-class platform to enable Twilio’s developers to quickly deploy reliable, scalable, and secure products to Twilio customers. As Twilio continues to grow, this team is leading the efforts to  develop automated tooling and operational capabilities to enable real-time, low latency services for next-generation communications infrastructure worldwide.

Responsibilities

In this role, you’ll:

• Empower a team of highly skilled Engineers, motivate them to perform their best, put your best to ensure engineers' have energetic work environment
• Partner with cross functional teams to define common goals and priorities
• Contribute to technical deep dives and right size the engineering investment across initiatives and enhancements
• Define and drive a technical roadmap to meet quarterly KR
• Consult engineers on their career development, assign them tasks tailored to meet their long term goals.
• Identify and drive areas of improvement within our team practices
• Foster an inclusive environment and imports team members to succeed and grow

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of experience in engineering 
• 3+ years of hands-on experience leading and managing teams of 5-10 people.
• A passion for automation and DevOps--blending operational excellence with development best practices
• A technical background with a keen interest in understanding the work of their team
• An influential communicator with a history of attracting others towards the best solution to complex problems.
• An inspiring leader who understands the architecture and processes required to build and operate high-available complex and scalable distributed systems in cloud environments.
• Highly collaborative people manager who measures their success based on the success of those around them.
• A track record for ensuring their team is able to consistently execute multidimensional projects in a dynamic technical environment. 
• Demonstrates experience leading inclusive teams, mentoring engineers and creates an environment that attracts highly skilled engineers and motivates them to do their best work
• Strong sense of ownership over the success of your products/services
• Ability to work efficiently with multiple global teams
• Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations  

Desired:

• Previous operational experience in complex distributed systems, including experience towards high-availability and reliability goals
• A Bachelor or Master's degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $164,000-$205,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.