Manager, User Experience (India)

A Brief Overview

As the Manager of User Experience (UX), you will lead a team of UX designers and researchers, driving the creation of intuitive and engaging user experiences across our products and platforms. This role requires a blend of design expertise, leadership skills, and a passion for delivering exceptional user experiences.

What you will do

 Lead, mentor, and inspire a team of UX designers and researchers, fostering a collaborative and innovative work environment.

 Provide guidance and support in all aspects of UX design, including research, across

multiple product areas

 Own design quality for all products and processes on the team

 Guide the development of user-driven design solutions, user flows, prototypes, and high-

fidelity user interface (UI) designs that meet product and strategic goals and align with UX

strategy and standards

 Lead the creation of wireframes, prototypes, and user flows that effectively communicate

product functionality and user interactions

 Oversee the planning and execution of user research activities to gain insights into user

behavior, preferences, and pain points

 Utilize research findings to inform design decisions and drive improvements to the user

experience

 Identify themes and opportunities for improvement (System, Process, Design, Experience)

 Support product launch (providing guidelines as needed)

 Build trusted relationships working to fully understand the business and driving exceptional

design solutions that provide the best experience for users

 Use documentation, reviews, and presentations to communicate clear and compelling ideas

to stakeholders; works with developers and quality experts to deliver a polished final product

 Identify and implement best practices across product areas

Education Qualifications

DocuSign Envelope ID: E0E301E2-F89A-4EBB-85A2-7054DA522DDBBAP Req approval for global hiring in Greenhouse

 Bachelor's Degree in User Experience Design, Human-Computer Interaction (HCI), or a

related field required

 Master's Degree in User Experience Design, Human-Computer Interaction (HCI), or a

related field preferred

Experience Qualifications

 Typically 8+ years designing for enterprise applications or customer-facing websites and

mobile applications required required

 Typically 3+ years leading and coaching a team preferred

Skills and Abilities

 Experience leading, coaching, mentoring a team in a fast-paced change environment

(Intermediate proficiency)

 Experience with user research methodologies, including usability testing, surveys and

interviews (Intermediate proficiency)

 Experience with Figma, Sketch, Zeplin, Invision, Miro, or similar applications (Intermediate

proficiency)

 Thorough understanding of iOS and Android design guidelines. (Intermediate proficiency)

 Understanding of technology including HTML, CSS, and JavaScript capabilities

(Intermediate proficiency)

 Ability to effectively manage time, priorities, and deadlines with little supervision

(Advanced proficiency)

 A design portfolio that demonstrates solid knowledge of web & mobile design principles.

Portfolio needs to include mobile native apps designed using Human Interface Guidelines

and/or Material Design Guidelines (Intermediate proficiency)

Travel Requirements

None to minimal

Work Environment

 Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.