Deliveroo are looking for a Marketing Operations Manager. You will be responsible for identifying ways in which we can improve and automate processes, systems and ways of working across our marketing organisation, and leveraging AI to drive efficiencies where it makes sense to do so. This mid-level role requires organisational skills, strong stakeholder management to help navigate teams through change, and a solid understanding of the latest AI capabilities. You will be reporting into the senior global marketing operations manager, within the Global Marketing Operations team.

Mission 

Global Marketing Operations is a highly impactful team who is responsible for making Deliveroo’s marketing organisation function as efficiently and effectively as possible. We achieve this by leveraging the latest technology to help teams move faster, make better decisions, and get better return on their marketing spend.

What you’ll be doing

• Automating processes and ways of working
• Supporting teams in the adoption of gen-AI tools to improve operational efficiency.
• Building bridges between systems using APIs so that Deliveroo teams have access to the right information, where they want it, when they need it.
• Guiding teams through operational change without disrupting current ways of working. 
• Identifying ways in which teams can operate more efficiently or effectively, and working with those teams to scope out proposals before implementing the solution.

Requirements

• Highly organised and autonomous worker: You will need to manage multiple projects simultaneously and have a proven track record of managing operational projects end-to-end.
• A clear communicator and great stakeholder manager: We cut through the noise and make complex problems understandable and accessible. You will need to guide senior decision makers and process owners through varying levels of change. 
• Process automation: You will have a proven track record of process and system automation.
• Bridging systems: You will have experience from previous roles in using API integrations to connect systems and enable data sharing between them. 
• Strong Gen-AI knowledge and interest: You will demonstrate a solid understanding of the latest trends in the AI space and will have been exposed to gen-AI tools in previous roles.

Why Deliveroo?

When our customers first think about Deliveroo, they probably think of getting anything within their local neighbourhood delivered to their doorstep in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to build a unique consumer experience that drives growth and differentiates Deliveroo in each of our markets - the only app you go to when you need food to eat now, groceries and non-food items quickly. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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