LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Our global NetDevOps team is growing rapidly, requiring engineers to collaborate across US, EMEA, and APAC regions to support our datacenter and cloud environments. This team focuses on the stability and reliability of our global infrastructure applying existing standards, processes, and automation solutions. You will be a domain expert in networking technologies and the supporting both datacenter and cloud infrastructure. You will report to the Manager Network DevOps

• Develop, maintain, and support data center and cloud technologies across our global infrastructure to include routing, switching, and cloud technologies.
• Implement changes, upgrades and performing preventative maintenance.
• Troubleshoot hardware, software, and vendor incidents to resolve remediation improvements.
• Develop automation and monitoring tools to maximize visibility and recovery.
• Collaborate across teams and levels to manage projects or incidents.

• Ability to configure and troubleshoot routing protocols (BGP, OSPF, and static).
• 3+ years of experience with data center and cloud based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc).
• Experience with Arista and Cisco configurations and maintenance.
• Understanding of network protocols and services.
• 3+ years of experience in linux environments and enterprise distros.
• Experience with software development and strong scripting skills.
• 3+ years of experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• 3+ years of experience with networking and securing kubernetes with Calico.
• Experience with cloud technologies and IaC deployments.
• 3+ years of experience with GCP, AWS, Azure cloud environments. (Certifications preferred).
• Experience with virtual and containerized deployments in both data center and cloud.
• 1+ years of experience with Kubernetes and GKE deployments and networking elements. (CNI, Itsio, Calico)
• Experience with CI/CD pipeline components, support, functionality, and tools..
• 3+ years of experience with version control concepts and operations. (Git)
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Experience working within an Agile development environment.
• Experience with webhooks, API styles, HTTP Response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating ansible playbooks.
• Experience with Jenkins and parameterization.
• Use of automation tools and modules (Rundeck/Puppet/Terraform).
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework.
• Leverage model driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup.
• Experience monitoring performance metrics and KPIs.

Additional requirements:

• Collect feedback and requirements from design and technical staff
• Create diagrams, business cases, and architectural design documents
• Support on-call and weekend rotation as required
• Collaborate with teams across LivePerson
• Excellent verbal and writing skills (English)
• Oncall and shift rotation (primarily between US and APAC hours)

The salary range for this role will be between $100,000 to $120,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.
• #LI-Remote

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.