LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Our global NetDevOps team is growing rapidly, requiring engineers to collaborate across US, EMEA, and APAC regions to support our datacenter and cloud environments.  This team focuses on the stability and reliability of our global infrastructure leveraging existing standards, processes, and automation solutions.  The NetDevOps Engineer will serve as a domain expert in networking technologies and the supporting both datacenter and cloud infrastructure.

You will:

• Participate in projects and incident resolutions.
• Develop, maintain, and support data center and cloud technologies across our global infrastructure to include routing, switching, and cloud technologies.
• Implement changes, upgrades and performing preventative maintenance.
• Troubleshoot hardware, software, and vendor incidents to resolution and identify remediation improvements. 
• Develop and leverage automation and monitoring tools to maximize visibility and recovery.
• Communicate and collaborate across teams and levels to manage projects or incidents.
• Work in US (CST) hours

You have:

• 3-5+ years of experience with configuring and troubleshooting routing protocols (BGP, OSPF, and static). 
• 3-5 years of experience with data center and cloud based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience with Arista and Cisco configurations and maintenance.
• Deep understanding of network protocols and services. 
• Extensive experience in linux environments and enterprise distros
• Experience with software development and strong scripting skills.
• Experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• Experience with networking and securing kubernetes with Calico.
• Experience with cloud technologies and IaC deployments. 
• Experience with GCP, AWS, Azure cloud environments.  (Certifications preferred)
• Experience with virtual and containerized deployments in both data center and cloud.
• Experience with CI/CD pipeline components, support, functionality, and tools.
• Experience with version control concepts and operations. (Git) 
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Experience working within an Agile development environment
• Experience with webhooks, API styles, HTTP Response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating ansible playbooks
• Experience with Jenkins and parameterization. 
• Use of automation tools and modules (Rundeck/Puppet/Terraform)
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework
• Leverage model driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Understand the need to organize code into methods, functions, classes, and modules
• Experience with monitoring performance metrics and KPIs.

Nice to haves:

• Collect feedback and requirements from design and technical staff
• Create diagrams, business cases, and architectural designs documents.
• Support on-call and weekend rotation as needed
• Collaborate with cross functional teams.
• Able to handle stressful situations with a level headed approach
• Excellent verbal and writing skills (English)
• Oncall and shift rotation (primarily US CST hours)

Benefits: 

• Health: medical, dental, and vision

• Time away: vacation and holidays

• Development: Native AI learning and Fast track growth opportunities

• Equal opportunity employer

Why you’ll love working here: 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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