As a New Partner Experience Team Lead you will manage a team of Restaurant Onboarding Associates, working to get new restaurants up and running on Deliveroo, and growing their order volume. You will work as part of the SMB (Small & Medium Business) team, reporting to the Head of NPX/AM and will be offered hybrid working.

Responsibilities

• Responsible for the daily oversight of a team of Onboarding Associates
• Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
• Work together with other Team Leads
• Ensure your team hit agreed goals, establishing a performance management framework for your team
• Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Required skills

• 2+ years experience management experience
• Clear and confident communicator, both verbally and written
• Organised and detail orientated mindset
• Experience in account management or customer service desirable
• Ability to take ownership and work within targets
• Emotional intelligence and empathy
• Get up and go attitude

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.