About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

NOC Operation Manager  

Get to Know our Team: 

The Network Operations Center is known as NOC in Agoda, and we’re the caretakers of all technology products within the company. From applications to infrastructure, our duty is to guarantee the experience of Agoda’s customers and partners is always optimal and trouble-free. Our department never sleeps, working 24/7 to keep Agoda products functional and usable. The NOC team is an invaluable support to the company, ensuring travelers are allowed the full Agoda experience. Beyond maximizing customer experience uptime, we initiate ideas and experiments that mature NOC to the next level and results in state-of-the-art operation and incident management tools. Our team grows stronger every day through talent development and rewarding opportunities.

The Opportunity:

As a Tech Operation Manager, you will be responsible for managing a world-class team of Engineers that can provide an elevated level of support to cross-functional teams. We are looking for a visionary leader with a growth mindset, empathy, data-driven and a relentless drive to exceed customer expectations each and every day. This position is based in Bangkok, Thailand.

In addition to the requirements below, successful candidates and team members will share a passion for a high-quality platform, and methodical problem-solving skills. To be successful in this role you must be passionate about thinking critically, test, learn from mistakes, and adapt quickly.

Key Responsibilities:

• Play a pivotal role in overseeing the day-to-day activities of our operations, ensuring efficiency, reliability, quality, and continuous improvement.
• Collaborate closely with Engineering managers, and cross-functional teams to ensure timely resolution and prevention of incidents to ensure an optimal customer experience.
• Extract and explore data to identify opportunities; analyze and interpret trends or patterns in complex data sets and present statistically strong analysis to a wide range of business stakeholders to drive performance, eliminate friction points
• Coach and develop engineers, looks for opportunities to improve both technical and people through highly effective 1-1s and growth plans

What you'll Need to Succeed:

• 5-10 years of hands-on experience in tech operation management, of which 2+ years experience in a travel industry
• Very good understanding of production IT Environments, Operations and Incidents
• Growth mindset, data-driven decision-making and excited to work on a variety of functional areas
• Strong skills in presenting and analyzing data and creating actionable reports (ability to write in SQL is a plus)
• Adaptable, results-oriented and a great team-player with minimal supervision
• Ability to learn and experience working in a multi-task in a fast-paced, multifaceted environment
• Entrepreneurial and not afraid to be hands-on on the work
• Ability to keep track of moving parts across projects. Highly structured, comfortable with making prioritization decisions.
• Excellent communication skills (both verbal and written in English) with ability to influence and work well across multiple stakeholders

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.