About SumUp

The everyday hero: Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses with a founder’s mentality and a 'team-first’ attitude. We have diverse teams across Europe, South America and the United States working together to ensure that the small business owners we partner with can build a thriving business.

About the team and the opportunity

We are looking for a new team member for our fraud prevention team! Our team focuses on detecting and preventing financial, legal, and reputational fraud using advanced analytics tools. The team consists of two sub-areas, OPS and Analytics. OPS is responsible for detecting and managing fraud cases, while Analytics plays a role as a data enabler and executes high-impact projects for the area.

This role will be primarily focused on the Analytics area, with a specific emphasis on daily decision making with a data driven approach and executing high-impact projects. The main goal will be to generate impact on our main objectives, such as reducing chargebacks and friction, working closely with our OPS team to ensure a proper execution on their daily routines.

We have recently merged our Onboarding and Risk & Fraud functions into one team - ONB and Fraud Prevention. This presents an exciting opportunity for us to leverage the synergies between the two teams. By adopting an analytics approach, we aim to make onboarding a more efficient and seamless operation, while also using it as a crucial tool for fraud prevention. 

While the focus of this position will be on fraud prevention, we expect that the role will also involve some responsibilities related to onboarding, with a strong emphasis on leading the team towards flawless execution (automation, data analysis and KPIs).

Know more about the fraud prevention team

We are LATAM, responsible for Chile, Peru, and Colombia markets. As an anti-fraud team, our focus is always on the business, aiming to minimize friction subject to healthy levels of fraud that allow us to ensure a successful operation. This particular role belongs to the Analytics team and the focus will be on the decline strategy (rules and ML models), high value projects (i.e. 3DS protocol performance, new products implementation, new leading indicators for the area, among others) plus a strong relationship with the OPS team, looking for ways to improve current processes or create new ones that help us improve results or optimize processes.

As Risk and Fraud LATAM, we have a close relationship with the team in Brazil, who have a higher volume of transactions and a large team with whom we must continue to work together to take advantage of these synergies. Additionally, we are in weekly contact with the European and global teams, with whom we work along to develop products that include LATAM. These relationships are very important, as all these countries have already gone through many of the products we will be incorporating, so there is a lot of learning from which we can leverage.

As our ONB and Fraud Prevention Senior Analyst, you will help us to:

• Create and maintain our fraud hypothesis (flagged transactions for OPS monitoring process)
• Create and maintain the main KPIs and leading indicators of our area.
• Work on high value projects along with global teams, specially with BR market.
• Create value through the generation of insights, processes, conclusions and reports, based on deep dive data analysis.
• Maintain and improve the decline strategy, rule creation and analysis of true positive rates to maintain a healthy operation by balancing friction and chargeback rates.
• Work along the team to create an issuer onb and fraud prevention strategy.

You will be a great fit for this position if you:

• SQL advanced skills or basic level with strong desire to learn and improve.
• interested in data-driven problem-solving, using insights to create weekly action plans that drive us towards our goals. 
• Strong analysis skills and a passion for working with data are essential.
• Interest in developing a business vision that allows to identify needs and solutions proactively and independently.
• Explain technical concepts to non-technical team members
• Being a highly motivated team player, hands-on, focused and striving to learn and improve your skills.
• Thrive in a constantly changing environment, proactive and enthusiastic.
• Enjoy building end-to-end solutions to existing and new problems with focus on the outcome.
• English level, at least intermediate - advance is desirable, able to have conversations, receive guidance, work in a foreign team and to explain and understand topics in their domain

• Are able to give feedback (Radical candor) and constantly seek feedback from your leader and peers.

You will be an excellent fit for this position if you have knowledge on:

• Python (pandas and web scraping/bots).
• Airflow (automated pipelines)
• DBT (data models)
• Experience in Analytics at Risk/Payments Industry

While having this knowledge would be desirable, it is not a requirement for the position. However, it would be beneficial if you are interested in learning about these topics.

Why you should work at SumUp:

• You’ll be part of a company that lives and breathes to empower small merchants around the world and a member of a truly global team that works with people from different parts of the world
• You’ll have full autonomy to propose and implement changes that will up our game, as we work in flat hierarchies
• Sumup Values:
• We Care: Support for local communities and disadvantaged groups.
• Team First: Attract, retain, and develop diverse talents.
• Founders Mentality: Helping minorities to thrive; supporting entrepreneurs.
• SumUp's vision is to become a leading D&I company that strengthens the societies in which we live and serve. SumUp aims to become a leading global employer for women, LGBTQ+, people from different nationalities and ethnicities, and to be inclusive of people with different abilities and throughout their lives.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.