Know more about SumUp: At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!We do things differently. We build our own payment solution end-to-end so that we can always offer the best value service. We know how vital payment is to small business, so we use our technology to solve their problems. We believe in open and transparent communication, not strict rules and hierarchies. If you’re looking for the chance to innovate and disrupt the payment industry – join us. We are a team of hardworking, talented people with one goal: to build a better way to get paid. We’ve got some huge challenges ahead of us, and we need smart, creative people to help us tackle them. If you think you’ve got what it takes - join us.   What you'll do in this position:

 

• Create recommendations to support changes and improvements based on analysis of the area's main indicators;
• Implementing tests to prove hypotheses that improve the area's processes;
• Contributing directly to the construction of objectives and results based on indicators (OKR's);
• Map and align with operational area the main impacts of changing and implementing new processes, always aiming for efficiency and the best customer experience;
• Reviewing and monitoring the area's costs in order to identify opportunities for optimization.

 You will be a great fit for this position if you:

• Experience with SQL, Tableau;
• Sense of prioritization;
• Stakeholder management, able to work in cross-functional initiatives and projects;
• Familiarity with operational processes;
• Fluent English.

Nice to Have:

• Knowledge of verification and onboarding processes or previous experience in fintech companies;
• Salesforce.

 

Why join us:

• A crucial role and responsibility to shape and drive customer experience in a fintech!
• Being part of the payments industry revolution. Globally!
• That amazing and exciting startup environment, in one of the coolest offices in the area;
• Healthcare;
• Transportation voucher or parking space;
• Meal voucher;
• Gympass;
• Optional dental assistance

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.