Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

The mission of the Online Technical Support Specialist  (Community Engineer (CE)) is to partner with other community engineers and across Okta and Auth0 organizations with the goal of building, growing, and maintaining a community for developers interested in Auth0 powered by Okta products. The role of the CE as part of Auth0’s mission is to provide a great experience to developers participating in the community through solid and quick technical support while reducing knowledge gaps through published content. This is a hybrid role: part software developer, developer advocate, and developer support engineer. As a Community Engineer, not only will you help developers integrate Auth0 into their solutions, but you will also shape how Auth0 is perceived by the developer community.

Responsibilities:

• Interact with developers around the world to help them integrate Auth0 powered by Okta into their products and solve technical issues they run into, mainly through the community forum but also via Auth0 Community social channels by answering technical questions not covered by the community directly.
• Help community members enrich the quality of the discussions by moderating both questions and answers and reducing knowledge gaps. 
• Participate directly in the forum, getting insights, and engaging with developers, etc.
• Maintain the integrity the Auth0 Community by updating or archiving content, as needed.
• Work closely with community members to provide break-fix solution support, operational maintenance, and support services.
• Detect valuable patterns and gather feedback for the rest of the company within the Auth0 community forum (i.e. valuable content to produce knowledge-centered support articles, etc.).
• Collaborate with other departments in the company to resolve customer-facing challenges and empower self-guided support. 
• Relay product and documentation feedback, and positively affect shared initiatives.
• Build proof of concept and sample applications for our customers.
• Collaborate with our Social Media team on responding to customers on social media
• Compose effective copy to promote community content through social media promos
• Track and translate individual performance metrics (for example, solutions, likes accrued, and knowledge disseminated) into action to grow engagement and build a library of solutions within the community.
• Leverage community trends and product releases to drive programming and events to keep members engaged, educate users, and facilitate a forum of self-help. 

Requirements:

• Ability to break down highly complex problems into actionable solutions.
• Growth attitude — able to come up to speed on complex, difficult concepts with the team's assistance.
• Enthusiastic about writing and educating customers on technical concepts that are easily digestible.
• Self-sufficient and highly organized individual who can effectively execute and communicate status on various projects and tasks.
• Ability to provide support in an expeditious manner across community and social media, especially during periods where impact spans across multiple users.
• Love to code and solve technical issues varying in complexity and technology.
• Naturally empathize with developers and technical challenges.
• Passion for interacting with customers and possessing the ability to effectively communicate through multiple channels, including but not limited to knowledge solutions, blog posts, chat tools, email, zoom.
• Customer centric and working vigorously to earn and keep customer trust.
• Enjoy writing and teaching, capable of explaining technical concepts in an easy-to-understand way.
• Proficient in at least one programming language: ideally Javascript.
• Knowledge of HTTP, encryption, and basic security concepts.
• Knowledge of software development fundamentals and common architectures.
• Ability to troubleshoot REST APIs with Postman, cURL, or similar tools.
• Ability to work with and debug code snippets and SDKs.
• Experience with troubleshooting developer environments.
• Experience with dealing with forums and are comfortable with a remote working environment.
• Attention to detail and the ability to quickly pick up and audit programming languages.
• Experience with the Auth0 stack.

Bonus Attributes

• Proven experience working or participating in a developer community.
• Experience with security and identity management. (i.e implemented authentication to an app, security fundamentals, cryptography, encryption)
• Knowledge in one or more authentication protocols / specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Exposure to front-end JS libraries like React, Angular, etc.
• Experience using Salesforce, Salesforce Chatter, and Salesforce Knowledge

#LI-AK1

#LI-Remote

What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.