About Index Exchange:

Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience-makers.

We are all in on video this year. We recently rebuilt our platform from the ground up specifically for this new channel, allowing our customers to transact across every device and screen as efficiently as possible. We’re reimagining streaming TV, and it has become one of the fastest growing areas of our business.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. You will be able to feed your ambition, lean into trust & transparency, and feel genuine support from your colleagues here.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

We’re looking for an Operations Consultant to join our global Customer Operations team. This is a key role within the Commercial Operations organization that is responsible for delivering high-quality service, driving customer satisfaction and retention, and supporting the ever-increasing challenge of scale. This is a great opportunity to work with a team of talented people who are closely partnering with Customers, Solutions Consultants as well as Partner Development teams to support the first level of technical tasks across the globe.

What We’re Looking For:

• Highly motivated self-starter with a persuasive and success-driven personality
• Organized with the ability to re-prioritize as new tasks are added
• A team player who contributes a positive and valuable outlook to our growing organization
• Critical thinker with an eye on efficiency and attention to detail
• An interest and desire to work within the ad tech industry

Here’s What You’ll be Doing:

• Partner with internal teams at Index Exchange to configure a publishers’ account. Support can range from high-level tasks like confirming banking information to low-level tasks like triggering flags within our databases to help optimize ad spend
• Assist publishers in the initial integration of an account and the subsequent onboarding of new inventory throughout the life of their account
• Prioritize and respond to internal cases, giving best-in-class service
• Utilize data visualization tools to troubleshoot account setups and identify areas for improvement on a publisher account
• Work with multiple support systems throughout integration processes (e.g., Salesforce, Looker and Internal Tools)
• Participate in regular knowledge-sharing sessions to share and learn new strategies for optimizing and enhancing the publisher onboarding process
• Become an expert within the IX UI and the tools within it.
• Maintain and update external facing documentation to better customer experience
• Join cross-functional projects as a critical participant in testing new products and features

Here's What You Need:

• Understanding of Excel and Google Sheets, including VLOOKUP and Conditional Formatting
• Strong verbal and written communication skills
• Previous experience in customer service is a plus
• University degree

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans at no cost to you
• Time off and flexible work schedules
• Retirement plan with a 5% company match
• Stock options and equity packages
• Generous parental leave
• Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
• Community engagement opportunities and donation-matching program
• Annual virtual company retreats and regular community-led team events
• One day off per year to volunteer 
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at: report.scam@indexexchange.com.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

#Ll-MS1

#LI-Hybrid