If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is looking for an Operations Manager to join the Armenia team in Yerevan. You will need to have a data-sensitive approach to identify, manage and track key performance indicators. We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box, and passion for the work you will develop. Are you passionate, proactive, data-driven and hands-on? Do you want to evolve into one of the fastest growing Start-ups of Barcelona, building a product that will change people's day-to- day and disrupt the on-demand market?

THE JOURNEY

• Lead a team of Ops Specialists, guiding them and helping them both to achieve their goals and to develop their skills.
• Lead by example by being incredibly truth-seeking, making data-driven decisions, and setting high standards for the team.
• Establish the monthly/quarterly goals of your cities and be responsible for their Operational metrics, continuously monitoring their achievement.
• Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region.
• Track the impact of all the new implementations that you propose by checking the daily metrics of the cities.
• Provide the appropriate visibility to all stakeholders: local, regional and global.
• Build, maintain and scale detailed reporting models aiming to support your cities' performance and make data driven decisions.
• Define, implement and monitor procedures together with local teams to improve the performance of any individual city.
• Be an active part of the onboarding process of new riders, including commercial speeches.
• Support Commercial, Growth teams on operational issues, identifying areas for improvement and possible actions, always with a didactic and positive attitude.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE

• 2 - 5 years of experience in highly demanding positions (operations, logistics, technology, consulting, investment banking, etc.)
• Experience in startups, technological platforms, or the on-demand industry is a plus
• 1+ years in a managerial role
• Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
• The skills to manage the big picture and the smallest details
• Hands-on attitude and willingness to challenge/improve the status quo
• Passionate about analytics
• Problem-solving skills: no problem is too small or too big
• Open to change and continuous improvement
• An empathetic, inclusive and curious attitude
• Excel/Google sheets proficiency
• Proficient in Armenian and English is a must
• Experience in SQL is a plus.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!