Team Description

Our team focuses on improving automation and creating self-service solutions for our clients within the BR Operations team. We aim to optimize operational efficiency and customer experience, with a focus on data-driven insights and decisions. We collaborate closely across various teams, including support, logistics, onboarding, product, and AI, and value individuals who thrive in a dynamic, problem-solving environment.

What You’ll Do

• Assist in the development and implementation of self-service solutions for merchants.
• Work with the operations team to align self-service options with internal processes and customer experience.
• Help to measure and analyze project planning and results.
• Collaborate with product teams to identify and prioritize solutions.
• Create and maintain data visualizations for self-service usage, and analyze self-service performance in the SumUp environment..

You’ll Be Great for This Role If

• You have excellent problem-solving skills.
• You speak advanced English and can communicate effectively with global teams.
• You are proficient in Google Sheets and Presentations.
• You are highly motivated, team-oriented, hands-on, and always looking to learn and improve.
• You are pragmatic, efficient, and able to manage multiple stakeholders and prioritize tasks.

Nice to Have

• Experience with SQL.
• Experience in data analytics, particularly with Tableau.
• Knowledge of Python.
• Familiarity with data transformation and modeling.
• An ongoing Degree in business, engineering, or related fields, or currently pursuing studies in exact sciences.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.