If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

We are looking for an Operations Specialist focused on Operations based in Milan, who will be in charge of improving and optimizing the supply operations processes across the cities within the geographic area assigned, supporting the Operations Manager of the area.This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleet's long-term sustainability, as well as its healthy contribution to the operational performance and user experience in Italy.

THE JOURNEY

• Being part of the Supply Operations Team, support the Operations Manager with improvement ideas for scalable processes and procedures; 
• Perform analysis and create dashboards to give visibility on the performance of the main operational KPIs;
• Support the Operations Manager to identify root cause for performance deviations versus Ops KPIs;
• Plan, execute, and monitor activities that have been identified to fix KPIs deviations or improve User Experience (or costs) performance within the assigned area;
• Create or maintain daily, weekly and monthly reports indicating full operational status of the area;
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to Glovers (couriers);
• Be responsible for the Glovo service in a subset of the cities of the assigned area, by analyzing the Glovers requirements to sustain orders demand and growth, having a complete understanding of the local supply situation at all times.

WHAT YOU WILL BRING TO THE RIDE

• Strong academic background in a quantitative subject (engineering, economics, mathematics, statistics, or similar fields);
• Minimum 2 years of experience in high demanding positions (operations, technology, consulting, investment banking, etc.);
• Understanding of the user experience and operational levers to improve it;
• Results oriented, analytical mindset to re-think our processes is a must;
• Proficiency in SQL;
• Very Hands-on, willingness to get hands dirty, go on the field, speak with riders, etc.;
• Excellent communication, the ability to engage internal and external stakeholders.
• Combine a day by day and tactic management with a strategic and long term view.
• Professional level in English and Italian.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🧠 Cool perks such as fresh fruit and healthy snacks every day, Culture Days twice/year!
• 🏖️Flexibility, the freedom to work from home two days a week, and the opportunity to work full remote 3 weeks/year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. 
• 📚 Volunteer during your working hours 

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!