About the role:

Location: 110 Spadina Ave

Schedule: Thursday to Monday, 9am - 5pm

HelloFresh Canada is looking for an Order Management Specialist to lead improvements in customer order data flow and support the Operations team in using the most up-to-date data to make better decisions. Reporting into Manager, Demand Planning & Order Management, you will work cross-functionally to strengthen our planning process and drive supply chain optimization. This is a key role with significant impact on all areas of the business. 

You will:

• Ensure continuity and accuracy of information flow through the data pipeline from customer order placement to outbound delivery
• Process order and delivery lists and facilitate communication of information to all stakeholders
• Maintain resource/reference files and update existing tools on a weekly basis
• Prepare and publish weekly and monthly reports on Demand Planning team KPIs (including but not limited to forecast accuracy KPIs)
• Work with Supply Planning, Procurement Operations, Production, and Outbound Logistics to plan optimal resources to fulfill demand over short-term (1-2 weeks) horizon
• Be a data champion for the Planning team; support in automating processes, performing complex analysis, and providing meaningful and actionable insights to improve performance

You have/are: 

• 2 - 3 year of relevant supply chain experience in order management, demand planning, supply planning or similar roles 
• Bachelor’s degree in Engineering, Business or a related field
• Proficiency in computer applications/ software (Google Sheets, Excel, SQL, Python, Tableau) complemented with exceptional analytical and problem solving skills
• High energy, enthusiasm, and a can-do attitude. You’re used to working in a high pressure, fast paced, and constantly changing environment
• Driven and self-motivated - you will be making a meaningful difference in our business and the lives of our employees and customers
• Ability to handle multiple projects and assignments, while being able to prioritize, achieve objectives, and meet deadlines

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box
• Health & Wellness -Health & Dental benefits from day 1, a Health Spending Account, and unlimited access to the Headspace app to meet your self-care needs.
• Vacation & PTO -Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents
• WFH Allowance - A one time fund to help you set up or improve your home office 
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund
• Work Hard & Have Fun - From team socials to HQ Wellness Wednesdays, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like HelloChange and Women Empowerment, we are committed to our diversity, equity & inclusion efforts
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.