If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel your ambitions and make a difference in people’s lives. At Glovo, we believe in paving the way forward together!   Not your usual app. We are the fastest-growing multi-category delivery player in Europe, Africa, and Western Asia, where we operate in +3000 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales and over 20M customers get their goods delivered in minutes.   Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.   What makes our ride unique?    🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high-performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources to social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.   YOUR MISSION We are looking for a Global Partners Onboarding Associate Project Manager based in Barcelona who will lead the strategy and execution of the onboarding of the partners in our platform, which is a key process for the business.    THE JOURNEY You will join a dynamic and fast-growing operation. The Content Operations department is responsible for ensuring excellence in the onboarding of our partners, taking care of their first days in Glovo, and ensuring excellence in the content they upload to our platform once they are active.   Once in the role, you will be directly responsible for building good relationships between our partners and Glovo from day one. You will achieve this by leading a cross-functional execution, collaborating with multiple departments that interact with the Partner (Operations/Commercial-wise).    Assessing opportunities in the current process, defining priorities, planning, and executing with excellence while meeting challenging deadlines are key aspects of the position. For each prioritized project, defining its scope, team, and resources and managing stakeholders to achieve successful results will be needed.   The main focus of the role will be achieving a best-in-class partner onboarding process ensuring the post-onboarding performance of thousands of Partners who use Glovo in all the countries in which we operate. The role entails understanding all the touch points of the current partner life cycle and being able to identify pain points, root causes and solutions to be implemented. Ownership and responsibilities will be given to you from day one.    WHAT YOU WILL BRING TO THE RIDE

• Own fully the Onboarding strategy of our partners (Around +50.000 partners /year), ensuring the path to make this process scalable and top-quality.
• Actively collaborate with colleagues from other teams to ensure this vision is achieved.
• Analyse data to identify opportunities, and ideate the required solutions.
• Define the right metrics to understand the success of each of them.
• Be comfortable adopting a hands-on approach.
• Be curious, proactive, and positive.
• Assess and minimize risks in advance.
• Make things happen.

YOU HAVE:

• University degree in Engineering, Business administration, or related majors.
• 3+ years of experience in fast-paced environments (startups, consulting firms, top digital product firms), especially in Customer Experience / Support.
• Experience in leading projects end to end.
• You’re results-oriented. You have an ambition that inspires others.
• You make decisions based on data, breaking complex problems into smaller ones, and prioritizing them effectively.
• You have strong organizational skills, capable of prioritizing, delegating, and working well under pressure and with tight deadlines.
• You’re an owner, you have a natural bias for action. You make things happen.
• You’re able to find smart and elegant solutions to complex problems.
• You are always empathetic, inclusive, respectful, and fair. 
• You have excellent communication skills in English (Spanish is a plus)
• Great team player
• Experience in Salesforce or a similar CRM is a plus
• Experience with Looker, Tableau, and Google Data Studio is a plus
• Experience with SQL, Python is a plus

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
• 📚 An external learning budget to fuel your thirst for knowledge and personal growth.

Here in Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!