ROLE MISSION

A fantastic opportunity has arisen for an experienced Account Director who has extensive experience working with design and creative teams in a fast-paced, studio led environment.  

Working in partnership with our Creative Services client as part of a global service, the Account Director will lead the London design studio team to create powerful and impactful work across internal communications, events, social, print, and brand campaign deliverables for clients across HR, Marketing and Events. The AD will form strong strategic relationships with key clients to manage delivery from brief to execution. 

THIS ROLE IS RIGHT FOR YOU IF...

You will be responsible for the day to day running of the on-site studio.  Ensuring projects are delivered to a high standard, on time and on budget, pushing the teams to deliver best in class work, ensuring quality control and building positive client relationships through timely and clear communication between clients and the design team.

The account is busy and will require somebody with lots of energy, a can-do attitude, ability to manage many different work streams and priorities and have a hands-on approach to get the job done. 

The successful candidate will need to have excellent communication skills across all levels of business and proven experience of managing teams and conflicting projects and priorities. You will be liaising and dealing directly with senior clients and managing teams of people. 

ABOUT THE TEAM YOU WILL BE JOINING

You will work directly managing a team of six people including Designers, Motion Graphics and Project Managers, reporting into the Global Business Director. As part of a wider team of over 140 dedicated to the client, you will also lead and manage global projects and processes – partnering with colleagues in New York and Mumbai to provide an efficient service to clients.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Develop and grow credible and productive relationship with clients
• Strong and confident escalation point for key clients and team
• Represent the agency in a professional manner in all Client contact
• Understand the importance of the brand and working within brand guidelines 
• Have a deep understanding of the client business; their needs, expectations, and requirements to provide the best service and solutions through collaboration with the client  
• Work closely with clients to create strong concepts from initial briefing 
• The ability to drive and motivate a team and run a project through to successful completion  
• The skill to run meetings and take responsibility for service levels and KPIs
• Proactively resolve problems and escalate issues 
• Identify opportunities for new services and process optimisation

• Producing of MI and financial reports from our workflow tool (OMG)

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Good business and financial acumen
• Appreciates great creative work and is able to judge it accordingly
• Good presentation skills (writing and delivering)
• Excellent organisational skills and strong attention to detail
• Good time management, people and project management
• Excellent communication skills and the ability to work with colleagues at various levels
• Organised, proactive team player
• Expresses ideas with clarity, confidence and logical reasoning
• Strong ability to multi-task and prioritise workload
• Excellent interpersonal skills, ability to develop strong and ultimately profitable relationships with clients
• Cool head under pressure with the ability to resolve problems
• Must be able to quickly and efficiently pre-empt problems, reschedule work depending on demand and availability
• Good negotiating and conflict resolution skills, tact and diplomacy
• Experience on fast paced high deliverable accounts
• Experience working with blue chip clients
• Experience of working in a studio environment with basic understanding of design software
• Experience with workflow and resourcing tools  
• Experience in managing client relationships across all levels
• The ability to identify challenges, mitigate risks within them, and reach solutions
• Executional rigour, whilst being competent in multitasking, with great organisational skills
• Experience in professional/financial sector is a bonus 

A LITTLE BIT ABOUT US

Many companies talk about having a unique and thriving business model, but OLIVER (Part of the Inside Ideas Group) truly does. This means that we have been named in the top 500 of the Financial Times fastest-growing companies in Europe 2018 https://ig.ft.com/ft-1000/2018/

What OLIVER does is provide clients with dedicated, on-site agencies that are built from the ground up. These agencies live and work right at the very heart of our client’s organisation. Delivering precisely the skills and capacity they require, complemented by brand talent from our whole business on everything from planning to execution.This business model creates a truly entrepreneurial, fast paced, challenging and rewarding environment to work in!

OTHER INFO TO KNOW

To see the company benefits you will receive when you become part of team, please see Our benefits.

If you want to check that we are real people - please visit our Instagram.

OUR VALUES

Ambition – you look for opportunities to deliver greater value to those around you

Imagination – you identify a range of solutions to problems

Inspiration – you lead by example and encourage others to do the same

Learning - you have excellent listening skills that helps you to learn from our clients and those around you.

Results – you accept responsibility for your actions

We recognise that some diverse groups are underrepresented within our industry and would welcome people from all backgrounds to apply. If you need us to make any adjustments to make your application process easier, please let us know by emailing supertalent@oliver.agency

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far-reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.