Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

The Procurement administrator provides expertise in processes and systems, managing the requisition to PO workflow and supporting business partners in the process. The candidate will contribute to the development and implementation of business-wide procurement processes collaborating closely with internal stakeholders and vendors to maintain smooth procurement operations. Reporting to the head of procurement, the successful candidate will play an important role in supporting the procurement process.

What will I be doing? 🚀

• Manage the requisition to PO flow, assisting stakeholders in raising requisitions following up until PO is sent to supplier (Coupa) and contract documentation is fully executed (Ironclad). Manage the purchase order process from start to finish (P2P)

• Supplier onboarding/vetting - Support internal stakeholders with initial vendor requests and assist supply base with onboarding in Coupa - This should start once we go live with the new supplier onboarding forms

• Provide procurement support and training for stakeholders where necessary - Offer guidance and support to stakeholders during the procurement process

• Create strong working relationships with key stakeholders to ensure requirements are clear and Intercom’s procurement requisition to PO process is followed

• Adhere to company's procurement policies and procedures

• Review requisitions and make sure that they are complete, that they accurately describe the good/service being purchased and that it captures the agreed price.

• Ensure requisitions are issued in accordance with Intercom’s requirements before approving them, process and approve in a timely manner

• Collaborate with AP team to ensure timely payment of invoices

• Liaise with Coupa admin team to resolve day-to-day system challenges for stakeholders

• Daily procurement activities  - understands and performs daily tactical and operational activities as necessary

What skills do I need? 📖

Minimum of 2 years relevant procurement experienceProven relevant experience with P2P systems, preferably Coupa

• Excellent written and verbal communication skills

• We are looking for a candidate that is detail-oriented, curious, analytical, and has the ability to think outside the box for problem-solving and solutions.

• The individual must demonstrate highly effective collaboration internally and externally, have a passionate focus on success, committed to continuous improvement and operates effectively with minimal supervision

• Experience working with stakeholders internal and external to Intercom

Bonus skills & attributes 🙌

• Experience with Ironclad

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Open vacation policy and 10 corporate holidays

• Paid Parental Leave Program

• 401k plan

• In-office bicycle storage

• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required. 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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