We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

The Opportunity

We’re looking for a dedicated Research Intern to support our Voice of Customer (VoC) program this summer, playing a key role in understanding our Panelist Experience. Your work will focus on gathering, analyzing, and translating insights into actionable strategies that enhance our panelist satisfaction and engagement. This is a fantastic opportunity to contribute to a vital area of our business, ensuring our platform resonates with our panelists and meets our customers’ recruitment needs.

This is what you'll be doing: 

• Assist in the development and execution of research methodologies tailored to collecting VoC data, such as interviews, surveys, and unmoderated studies. 
• Support the analysis of qualitative and quantitative feedback to identify key customer insights, trends, and areas of improvement. 
• Collaborate with cross-functional teams to integrate VoC findings into product development and customer experience strategies. 
• Contribute to the creation of monthly reports and presentations that highlight customer feedback trends and insights. 

What we are looking for:

• Keen interest in customer experience and research, including a working knowledge of basic user research methods 
• Able to perform basic analysis, specifically, review notes, videos, and objectives to synthesize insights that will drive value for customers 
• Able to provide thorough notes for other researchers 
• Write up findings about moments of interest during user research 
• Not afraid to ask questions about why we do things the way we do and can ideate on alternatives that will create more positive customer experiences.
• Frequently provide status updates on projects to the team and wider project stakeholders. 
• Demonstrate an interest in helping the team excel, rather than focusing on your own progress. 
• Highly organized, able to prioritize tasks and manage time effectively. You can complete very specific tasks, usually within hours.
• Responsive to direct requests from business owners, and you’ll leave responsibility for impact to others. 
• Enrolled in or a recent graduate of a degree program, graduating year in 2024 
• You live in metro Atlanta and are able and willing to commute into the office 1–2 times per week for the duration of the internship

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.