As an experienced Project Manager, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects. You have a passion for digital project delivery and want to work with globally admired brands.

Applicants must be in Chicago - remote work is not an option for this role

You will:

• Act as primary contact of communicating project related needs between the client, internal team, partner agency teams, and vendors
• Understand your client’s short and long-term goals, as well as their competition
• Drive consensus for problem solving in a professional and timely manner
• Support the project team in developing solutions that answer the human problem to solve within each
• Maintain a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client
• Create detailed project plans with top-down and bottom-up budgets to support clients’ interests
• Execute project plans according to established procedures, channels, and expectations
• Manage and maintain project scopes and status of scope to team
• Coordinate project deliverables and guide the team on potential risks
• Manage project communication and document issues and changes that affect the project
• Maintain status reports and work with capable project leaders to ensure all team members are aware of project expectations and able to deliver
• Participate in both client and internal meetings, facilitating internal meetings including multi-agency team meetings
• Forecast, track, and manage project budgets and revenue, POs, and invoices
• Define, negotiate, communicate, implement, and monitor quality standards on all project deliverables
• Create a positive, team-oriented environment that promotes award-winning work

You have:

• 2-4 years-experience managing a variety of digital project types; site builds, ecommerce, marketing and media campaigns, microsites, and maintenance
• Experience with office productivity tools such as Excel, Word, Smartsheet, and Keynote
• Experience with collaboration and issue tracking tools such as Box, Jira, and Confluence
• A strong understanding of how to manage and control project scope, schedule, budget, and resource management / reporting and change management, project roadmap development, and revenue forecasting
• Solid knowledge of Project Management principles, methods, and techniques
• Experience managing internal and partner agency teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies
• The ability to tactically organize and structure activities, paying particular attention to detail
• Strong leadership and decision-making skills to facilitate effective task and resource management
• Demonstrated communication, presentation, management, facilitation, and negotiation skills
• The ability to stay focused on driving goals, even in high-pressure situations

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to: 

Strengthen opportunity for continuous learning

Improve collaboration and team relationships. 

Increase employee engagement 

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx