At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: Mexico City, Mexico

The project manager will join the rest of the Project Management Office (PMO) team. The PMO team is part of our Global Revenue Operations Team, which is responsible for driving operational excellence, exceptional business results, and productivity across all teams in the Revenue Organization.

Revenue Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Support and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. 

We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is prerequisite to achieving and surpassing our commercial goals. 

About the Opportunity

Are you a highly organized and results-driven Project Manager looking to make a significant impact on a high-growth revenue organization? Our Revenue/Sales PMO is seeking a talented P3 Project Manager to join our dynamic team. In this role, you will be instrumental in driving critical strategic initiatives that directly impact our sales effectiveness, operational efficiency, and overall revenue generation. You will work across diverse projects, acting as a neutral party to orchestrate complex changes and deliver tangible business outcomes.

As a Project Manager you will be the driving force behind key revenue-generating and sales optimization projects, ensuring successful execution from conception to close. Your core responsibilities will include:

• Project Planning & Design:

• Organize Structure: Take ownership of structuring complex projects, defining the project's architecture, and organizing workstreams for optimal efficiency.

• Create Comprehensive Project Plans: Develop detailed project plans that clearly define scope, establish realistic timelines, set clear stakeholder expectations, outline key milestones, and define measurable success criteria.

• Scope Alignment: Act as a central point for clarifying and aligning project scope across various stakeholder groups, resolving conflicts, and ensuring focus on the most impactful outcomes and deliverables.

Project Execution & Governance:

• Guide Stakeholder Groups: Proactively guide and empower diverse stakeholder groups (Sales, Sales Operations, Marketing, Product, Finance, IT) in implementing the project plan, fostering accountability and collaboration.

• Facilitate Decisions: Skillfully facilitate critical decisions among stakeholders, ensuring timely resolution of issues and maintaining project momentum.

• Governance: Establish and maintain robust project governance, including regular reporting cadences, communication protocols, and decision-making frameworks. Also includes project documentation such as process maps, roles and responsibilities, and deliverables.

• Overall Project Management: Act as the primary Project Manager, overseeing all aspects of the project lifecycle from initiation to closure, ensuring adherence to best practices.

• Support the Framework for Change: Understand the structural framework necessary to support successful organizational or process change driven by the project, including understanding processes for enablement, IT, and other departments involved in change management.

Risk Identification & Resolution:

• Flag Risks: Proactively identify and flag potential risks and blockers that could jeopardize project goals, timelines, or success criteria.

• Facilitate Solutions: Convene relevant stakeholders and facilitate brainstorming sessions to identify and implement effective solutions for identified risks and blockers.

• Manage Leadership Escalations: Determine appropriate escalation channels and effectively manage communications with leadership for critical risks or decisions requiring executive intervention.

Common Project Categories You'll Lead: You will manage a diverse portfolio of projects within the Revenue/Sales domain, including but not limited to:

• Business Process Improvement initiatives (e.g., lead-to-opportunity, quote-to-cash optimization).

• Access to Data / Data Improvement projects (e.g., CRM data hygiene, reporting enhancements).

• Revenue Operations (RevOps) Tech Stack Maturation / Tool Implementation (e.g., new CRM modules, sales engagement platforms, CPQ systems).

• Bringing New Offerings to Market (GTM coordination for new products/features as well as new Channel Partnerships).

• Business Strategy implementations impacting sales and revenue.

What You Bring:

• Project Leadership: Act as the project leader, mapping out key milestones and decisions, and relentlessly driving all project deliverables forward to completion.

• Neutral Party: Demonstrate the ability to operate as a neutral and objective facilitator, balancing diverse stakeholder perspectives to achieve common goals.

• Oversight: Oversee the project's timeline, scope, and success metrics, ensuring projects remain on track and deliver intended value.

• Comprehensive Project Documentation: Meticulously complete and maintain all project documentation, including charters, plans, status reports, risk logs, decision logs, and post-mortem analyses.

• Proactive Risk Management: Expertly identify risks and blockers, communicating them effectively through the proper escalation channels.

• Sponsorship Identification: Proactively identify potential gaps in project sponsorship and work to secure the necessary executive buy-in and support.

• Deliver to Scope & Exit: Possess the discipline to deliver to the defined scope of the project, ensuring successful completion, and then effectively transition the project outcomes and exit, allowing operational teams to take ownership.

• Outcome Monitoring Facilitation: Facilitate the workstream to support the creation and ongoing monitoring of project outcomes, ensuring sustained impact.

• 3-5 years of progressive project management experience, with a significant portion in a SaaS environment, ideally within a Revenue Operations, Sales Operations, or PMO function.

• Proven track record of successfully managing complex projects from initiation to closure, demonstrating measurable impact.

• Ability to manage several competing priorities and stakeholders.

• Ability to engage up and down the organization (including SVP+) with confidence and poise, gravitas.

• Highly organized and self-motivated to create and execute on new projects.

• Comfort with ambiguity, changing priorities and new ideas in a fast-paced environment.

• Strong attention to detail and craftsmanship, with a knack for prioritization and scoping.

• Exceptional communication, facilitation, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels, from individual contributors to executive leadership.

• Demonstrated ability to identify and mitigate project risks and blockers proactively.

• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines.

• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.

• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously in a fast-paced environment.

• PMP, or other relevant project management certifications preferred.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.