About the role 

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for an Operations Associate to join our Property Management team in Berlin. You’ll dive headfirst into the world of flexible housing and will have an immersive experience in the heart of our operations. Your contribution will be integral to ensuring smooth and efficient property operations, maintaining high standards, and elevating the living experience for our Habyt members.

This position is open to residents of Berlin. If interested, please send us your most updated CV in English.

Your Responsibilities

•  Vendor Relationship Management: Foster and manage relationships with vendors and service providers, cleaning, keys, maintenance, and others, ensuring quality services based on Habyt standards, as well as timely support for property maintenance and improvements.
• Member Assistance: Act as a point of contact for members' needs and concerns, providing exceptional customer service and ensuring a positive living experience. Your main responsibility will be to guide our Habyt members through their stay journey. This includes pre-move interactions, the move-in experience, follow-up throughout the stay with ticket responses, and a seamless move-out process.
• Collaboration and Coordination: Liaise with various internal teams (Sales) and stakeholders (Member Services) to streamline processes, resolve issues, and maintain operational efficiency.
• Communication and Reporting: Responding to member queries via helpdesk chat, email, phone or any PMS or similar software. Maintain records, track data, and generate reports related to property management activities, contributing to informed decision-making.

Some of the tasks you will be supporting

• Room checks prior to move-in, ensuring checklists are updated and precise.
• Ensure maintenance requests submitted via the ticketing system are responded to and solved in a timely manner with adequate verbiage and customer service skills, to achieve KPI targets.
• Key management, duplication of keys, and maintenance of digital door locks and main gate/side gates of en bloc properties (changing of batteries/code on bi-yearly), monitoring of door code Keynest service provider.

Your Qualifications

• A Bachelor's degree in Business Administration, Operations Management, or a related field.
• Previous experience in operational management or a similar role, ideally within the Proptech or real estate industry.
• Strong interpersonal skills with a customer-centric approach, ensuring exceptional member satisfaction.
• Excellent organizational abilities with a keen eye for detail and problem-solving skills.
• Ability to multitask, prioritize effectively, and thrive in a dynamic, fast-paced environment.
• Proficiency in or willingness to learn operational software and management tools.
• German knowledge is a plus.

What We Offer

• Welcome Package: Get equipped from Day 1 with Habyt's Swagg and premium tech gear.
• Team Events: Have a blast at our regular Company & Team Events.
• Remote in City: Work remotely within Berlin and enjoy our flexible co-working passes.
• Habyt Fellowship Program: Stay at one of our Habyt Homes and get to know the teams in other countries.
• Learning & Development: Receive access to our partner learning platform to further develop your know-how and learn new valuable skills.
• Mental Health: Your well-being matters to us. Gain access to the Calm App to enhance your overall mental wellness.
• Employee Discount: Get a discount for staying in one of our Habyt Properties.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!