The Quality Assurance Specialist takes a holistic view of all projects, working with our testing team based in Costa Rica. You will work closely with Project Managers and Technologists to mitigate risks and manage delivery, so strong organizational and interpersonal skills are key.  You will have the opportunity to work across a range of world-class brands, applying your skills to large and small projects including complex back-end systems, social apps, rich interactive web experiences and even physical digital products. The QA Specialist is a self-starter, working as part of core project teams to see projects through from conception to delivery and on-going monitoring and refinement.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible!  CM new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

You Will: 

• Monitor the quality of projects based on the requirements and design specifications 
• Attend meetings, provide status updates, learn, and provide feedback 
• Communicate test results, issues, and risks found to project team members, project managers, and QA management through the various channels 
• Be co-responsible for the quality of projects based on the requirements and design specifications. 
• Identify test data, create and maintain comprehensive test plans, write and maintain test cases/scripts 
• Apply industry standard testing methodology, strategies and industry best practices 
• Create traceability matrix documents and checklist documentation based upon project requirements 
• Create defect tickets and track issues to resolution 
• Create reports and related metrics at different levels 
• Perform functional and non-functional testing  
• Execute regression tests based on design specifications and requirements  
• Support QA estimate creation 

You Have: 

• Ability to effectively collaborate with other team members as needed to achieve shared goals and the success of projects. 
• Good understanding of project lifecycle, industry standards, testing methodologies 
• Ability to ask the right questions and identify if any information is missing or unclear 
• Ability to identify and raise risks 
• Ability to analyze and understand details and requirements of projects and tickets 
• Ability to provide direct, clear and concise feedback 
• Continuously grow knowledge of QA best practices, processes, and automation tools 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx