Please note, you are not applying to an active job opening. We are always striving to build our network of talent and our needs are constantly changing. You will be added to our network of talent, and we will share relevant opportunities with you as they arise.

Quality Assurance Specialists at Critical Mass are inspired and detail-oriented.  An Intermediate QA reports to a QA Lead. Works closely with QA lead, QA Subject Matter Experts, other QA members, Project managers, designers, and developers to ensure QA standards and client satisfaction are delivered. They provide execution of QA tasks with speed and great quality for the overall agility of the QA team.

You will:

• Be responsible for the quality of projects based on the requirements and design specifications.
• Attend daily stand-ups or scrums on behalf of the team.
• Communicate test results, issues, and risks found to project team members, project managers, and QA management through the different channels.
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• Assist in the creation and/or co-creation along with other staff members of any of the following:
  • Creating and maintaining comprehensive test plans
  • Writing and maintaining test cases/scripts
  • Create traceability matrix documents based upon project requirements
  • Create checklist documentation based upon project requirements
  • Performing functional and exploratory testing
  • Effectively communicating statuses
  • Apply industry-standard testing methodology, strategies, and industry best practices
• Assist with the following:
  • Create defect tickets and track issues to resolution
  • Report creation and related metrics at different levels when necessary
  • Work and explain assignments when necessary to any co-worker and/or junior staff members
  • Should be able to execute regression tests based on design specifications and requirements
• Understand QA estimations and proactively help if needed on said estimations for the team.
• Have at least basic knowledge and understanding of the project life cycle and industry standards.
• Understand testing methodologies and strategies to be a gatekeeper so they can determine when to raise flags.
• Work with other team members to ensure the success of projects.
• Understand functional & non-functional, new, or ongoing project requirements.

You have:

• 3+ years of experience in software quality assurance.
• 1-year experience in Agile Methodologies for software development.
• 1-year Experience working with local and offshore teams.
• Extensive knowledge of Windows or OS software.
• Bachelor’s degree in software engineering, project management, business, or related field.
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.
• Working experience with automation testing.
• Knowledge of Crossbrowser testing.
• Working experience with emails and banners testing.

What we offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx