We are seeking a full time, Quality Control (QC) Director to lead as an architect, influencer, mentor, and manager as a part of Critical Mass’ innovative studio, ArtBot. The ArtBot Studio’s cutting-edge creative content automation service and content production teams continue growing rapidly and require a results-driven leader to build upon our quality standards and scale QC to serve more clients globally.

The team you lead provides the creative quality assurances for all content funneling through the system, including the final visual, typographical, and grammatical approvals. You will provide practical leadership for a team of quality control leads and specialists who do the QC planning, collaboration, and execution across all clients in our content automation ecosystem. You will direct your team to deliver exemplary quality standards.

Your professional and structured leadership approach to QC reflects the culture, service, and capabilities of ArtBot as an essential part of its foundational growth and future success.

You understand that automation and innovation, especially with the use of the latest AI tools, are fundamental to the QC practice. Your ability to provide leadership and guidance on how to scale the work your team does is essential to provide fast and accurate QC support to our clients.

You are an excellent communicator who works closely with your internal team of specialists, other ArtBot leaders, and account teams to ensure your practice is delivering on its promise. Mitigating risks and managing the QC practice can be challenging, but your organizational and interpersonal skills are up to the test.

You’re a self-starter who is engaged and bringing QC into all applicable aspects of a project, from beginning to end. You apply your Quality Control skills to production outputs large and small including video executions, mobile applications, HTML banners, and digital products. You are excited by the fast pace of advertising and work to support the team.

Job Location: Costa Rica

You will:

• Direct the QC practice and your team of QC leads & specialists.
• Work closely with other discipline directors to establish a next-gen cohesive approach to the end-to-end workflow of intelligent content production.
• Spearhead requirement gathering and risk analysis by enforcing and improving the Quality Control workflow across clients.
• Understand the role of QC Specialists in their work; able to support, step-in, and provide mentorship when needed.
• Plan, scope, and estimate QC program efforts.
• Evaluate, maintain, and administer QC testing tools.
• Monitor production compliance to provided standards and guidelines.
• Recommend talent, negotiating, and hiring contract crew/vendors.

You have:

• Advanced English level (B2+/C1)
• 7+ years leading QC teams in an advertising/creative agency environment.
• Track record of improving efficiencies through process optimization.
• Experience with quality management systems and tools such as AI.
• Possess a deep knowledge of various media specs and best-practices.
• Experience evaluating and adopting new technologies into workflow.
• A pragmatic approach to solving problems.
• Exceptional communication & management skills.
• An appreciation and keen eye for design principles and strong attention to detail.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible!  CM new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office an 5 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx