Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

Join the Intercom Finance team as the R&D Business Partner.  This is a critical role at Intercom that will give deep exposure to R&D Leadership and working teams.  You will have 2 primary responsibilities: 1] Help understand, communicate and advise on how Intercom allocates capital across our technical investments and 2] Identify and execute on opportunities to optimize investments in support of our strategy.

In this role, you will demonstrate your analytical horsepower and critical thinking abilities to better inform investment decisions, allocation of resources and headcount, as well as assisting in R&D commercial negotiations.

You are sharp, proactive, and use your  executive presence to help influence and cross-functional efforts to drive Intercom’s value.

This is an amazing opportunity to join a high paced FP&A organization at an exciting company that is at the vanguard of AI and Customer Service.

What will I be doing? 🚀

• Work as a key business partner across R&D functions to help them make tradeoffs and decisions around spending and investment
• Through deep analytics and critical thinking help establish FP&A as an insights powerhouse with our business partners
• Actively identify and pursue opportunities to optimize expenses through activities such as benchmarking or vendor contract negotiations
• Improve FP&A data, models and processes to drive forecasting accuracy and continually reduce the margin of error
• Help mature and the FP&A function to become proactive, predictive and insight oriented, enabling our business leaders to make strategic decisions and grow our business.

What skills do I need? 📖

• 8+ years of relevant experience in FP&A including Finance Business Partner experience
• Annual planning experience, preferably at a high-tech or enterprise software company
• Experience in acting as Finance business partner to C-level executives
• Comfortable with writing Executive and Board quality slide decks
• Comfortable with data and ambiguity
• Able to understand complex business drivers, produce high-quality analytics, develop insights and communicate clearly and succinctly to a different audiences
• Highly adept in Google Sheets, Excel and Google Slides

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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