Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. 

We operate in more than 1500 cities across 25 countries. 

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

YOUR MISSION

As a Team Lead Courier RTO, you will be the maximum authority in the Control Center during the ongoing shifts, where RTO agents work to ensure smooth operations across Glovo's cities. Your primary responsibility will be to maintain control of operations and manage the team on shift, guiding them through control tasks, incident management, and emergency coordination. Reporting directly to the Control Center Lead, you will play a critical role in maintaining efficiency, productivity, and adherence to processes within the team.

THE JOURNEY

• City Performance 24/7
• Demonstrate a sense of urgency and proactive approach in identifying real-time deviations in operational metrics (delivery times and cancellations) through our internal dashboards, ensuring timely resolution.
• Display an excellent understanding of Glovo's business model, strategies, and market trends to drive economic success and growth.
• Plan and execute strategies to achieve operational goals, prioritize tasks effectively, and anticipate future consequences and trends.

• This position requires fully face-to-face attendace.  Involves to work in 24/7 shifts, including weekends and occasional holidays

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's degree or equivalent experience in relevant fields.
• Proven experience in operations management, preferably in a real-time and dynamic environment.
• Strong analytical skills and the ability to use data to drive insights and decision-making.
• Demonstrated business acumen and understanding of how operational decisions impact overall business success.
• Strategic thinking and the ability to plan and execute actions effectively.
• Excellent stakeholder management and influencing skills.
• Proficiency in using dashboards for operational analysis and reporting.
• Exceptional leadership and people management abilities, with a focus on motivation and development.
• Fluent in English, both written and verbal.
• Flexibility to work in shifts and adapt to dynamic operational requirements.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!