Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

As a member of Intercom’s Key Sales Team, you will be leading the growth of our existing business. You’ll partner & support our largest clients, and help create a path for growth. We’re building a world-class sales team, and the road ahead is very exciting!

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We are customer obsessed and everything we build is in effort to improve our customer experience. We also strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 🚀

• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals.
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them.
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth.
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
• Build relationships with Intercom’s largest customers ensuring revenue growth and customer retention.
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation.
• Engage in team development and mentoring.

What skills do I need? 📖

• 8+ years experience in a closing B2B sales role, including managing existing accounts.
• 4+ years of SaaS experience strategic selling in the MME segment.
• Strong sales instincts and track record hitting and exceeding quota.
• Exhibits a growth mindset, intellectual curiosity, and ambition.
• Ability to build and maintain deep client relationships across levels in complex organizations.
• Comfortable and energized operating and problem-solving in a fast-moving organization.
• Exceptional written and verbal communicator.
• Demonstrable history of leadership, with both immediate and cross-functional teammates.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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