Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in everyone! At Galapatours our mission is to become the global reference for sustainable travel to the Galápagos Islands. Today, joining our Brand Galapatours means joining a structured and financially solid brand, committed with sustainable practices. Our mission is to become the world's leading reference for sustainable tourism in Galapagos.

As the Brand Director at Galapatours, you will have a direct impact on the success of this brand! You'll have the freedom to direct the brand as you see it best fit in order to meet your goals. You will work 50% in customer service and sales, with the other 50% of your position being spent on team management and business development. To do so, you will be able and required to work together with other Ventura TRAVEL departments (such as Sales, Marketing and Finance, to name a few) who will all give you their full support to make your team shine and achieve their goals.

You will report directly to Benno, the founder of Galapagotours, and will manage a growing, international team of exceptional, caring, and passionate individuals. All the while, you'll be working with a dream product: exclusive, sustainable cruises aboard small, mostly luxurious yachts around the Galápagos archipelago.

• Support the growth and development of Galapatours. This requires thinking beyond the pure daily business: How can we grow as a brand? Are we on top of our KPIs? What can we improve? What are competitors doing? Benno will be on your side for all strategic and business development questions, but you'll be the first person of contact for questions regarding the growth and development of Galapatours.
• Assemble and lead the Galapatours team that will help you achieve all the above and ensure sustainable growth. This means running the one-on-ones, the team meeting, hiring and developing your team through feedback, trainings etc.
• Work hand in hand with the Ventura Marketing team to ensure we address the right customers, and we do it cleverly. This also means running the Marketing Alignment meetings, for example.
• Customer service and sales. You'll continue in customer service and sales. This means to advise potential clients and help them plan their trip by answering questions and making them aware of their different trip options via email, phone and video chat. This includes communicating with our providers to confirm prices, block spaces and negotiate deals for our customers.
• Take care of daily business of Galapatours: This includes, for example, checking and approving of invoices for our operations, answering emails that the team cannot answer etc. 
• Report to Benno, the Director of Platforms

• You're result driven, know how to prioritize and how to say "no"
• You're able to juggle multiple balls while remaining on top of your things
• You're a strong "connected thinker"
• A strong background in sales and customer service: At least 3+ years of experience and clear sales results.
• Native or near-native English
• Fair & sustainable approach
• Team player with exceptional internal and external communication skills

• Several years experience in travel industry / tour operations.
• Knowledge of Galapagos
• Good knowledge of Marketing basics
• Experience in leading a team
• Work experience with CRM systems like HubSpot
• Some knowledge that can help not just your brand, but us Ventura TRAVEL as a whole

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite, if we achieve our goals.
• Participation in the overall company's profits.
• Visit our Career Page to get more insights into our office life.

You are completely free to work from anywhere in the world, but we must insist that you work within US time zones, ideally Pacific Time. The reason: 90% of our clients are from the Americas. You are always welcome to work from one of our many physical offices around the world, such as Medellín (Colombia), Quito (Ecuador), Cuzco (Peru), Cape Town (South Africa), or our headquarters in Kreuzberg, the hip center of Berlin. Of course, visits to the Galápagos Islands are necessary and welcome (see "What we promise you").

If you share our values, you’re looking for a job you can love and are enthusiastic about the responsibilities of this position, then we’d love to receive your application in English. Please include a motivation letter, in which you detail why you think you're the right person for this job.

Confidentiality: Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR system that only grants access to applications to the HR and the Recruiting Managers.