Renewals Manager
Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction as well, with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +250-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 and we are officially a Unicorn company!! 🦄
Still not sure what we’re talking about? Check out our brand video that explains what we’re doing at Synthesia in a way that even our grandparents kind of understand what this AI video stuff is all about! 🤩
Join the rocket ship while it's taking off! 🚀
The role...
- As a Renewals Manager at Synthesia, you will drive our future growth by ensuring our existing client base renew with us while helping design a renewals process that is scalable and robust
- You will work very closely with the commercial teams to create a cohesive renewal experience for existing customers
- You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
- This is an ideal role for an individual who wants to expand their career with a fast-growing software company.
About you...
- 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
- Solid understanding of Enterprise SaaS applications
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly-changing environment
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
- You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and enhance customer contracts.
- You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- You will maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
- You will negotiate and execute renewal contracts
- Work closely with Finance and Legal teams to ensure all contracts are accurate
- Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
- You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- You must be located in the NYC metro area
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
💸 A competitive salary + stock options in our fast-growing Series C startup
🏢 Hybrid working environment
💰 Discretionary based bonus
👩⚕️ 100% Medical, Dental & Vision
👵 401k Plan
🍼 Paid parental leave
🏝️ 25 days of annual leave + Public holidays + paid sick leave
🎉 Fun culture with regular socials and company retreats
💡 A generous referral scheme
💻 A brand new computer + monitor
Salary: $110,000 - $125,000 OTE 💰
Location: New York City - Nomad District 🗽
✨ We will always take hustle + ambition over grades & have structured our interview process to reflect this ✨
If you want to be a part of building a legendary company,
COME JOIN US!
😊