The Role

We are building a Restaurant Launch Team to engage with all of our new restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams.

As a Restaurant Launch Assistant you'll support new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally provide a high level of service as they require it. You will report to the Restaurant Launch Team Leader.

You will work to tight turnaround times to navigate requests from restaurants across the country. Working hours mirror the peak usage times for our restaurant partners, Monday to Friday 09:30:am - 18:30pm (subject to change).

What you will do

You'll be on the phone, helping our new restaurants partners get set up and ready to start taking orders

• Work with the sales and launch teams, and our account managers, you'll be the face of Deliveroo for all of our newest partners
• You'll be ready to take on challenging KPI's, whilst maintaining excellent customer service
• You'll managing daily call plans to get results

What you'll need to be successful

• A strong phone presence and native or fluent in French + English
• The confidence to make regular calls
• Be IT literate and keep our systems up to date with all relevant information
• You'll work as part of a small team so be a good team player, and be someone others want to work with
• Commitment to professional development and a drive to make things happen

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.