Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The SaaS Operation Team is located in Chennai, India and is a part of the broader Corporate Operations IT Team. The team is responsible for the active management of all SaaS operations tools used within the Corporate Operation division. We are looking for Business Systems Analyst to be part of the team that is a self-starter that thrives in a fast-moving environment with a passions for solving customers problems using cutting-edge technologies

As a SaaS Business System Analyst,  you have a deep knowledge of SaaS operations solutions and capabilities to ensure consistent, efficient operation. The ideal candidate must be a creative, self-motivated individual who truly invests in our culture while leveraging their documented experience supporting SaaS operation tools to ensure business continuity and operational excellence.

This position is based in Chennai, India. The expectation is that you will be in the office a minimum of three days a week while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. 

What you’ll do

• Identify, analyze and translate business requirements though written documentation
• Implement and configure new efficiency and automation within our SaaS tools
• Collaborate with stakeholders to ensure solutions meets business needs and technical requirements
• Introduce best practices when training users and/or configuring the SaaS tools
• Conduct training sessions with end users/internal teams , including new release upgrades
• Lead meetings with stakeholders and communicate appropriate status, risks and issues
• Contribute to the development of project plans 
• Execute and effectively document test to sign-off on solutions
• Excellent presentation skills to perform demo and present solutions to the clients
• Be able to document requirements and communicate workflow through diagram designs.
• Understanding of concepts of data modeling and system configuration
• Proficient in google products
• Strong communication skills.

Your experience

• Bachelor’s degree and 4  years of experience or combination of education and/or experience
• 3+ years experience in implementing, configuring, and supporting cutting edge technologies
• 3+ years experience with enterprise software implementations or Software as a Service (SaaS) implementation projects
• Advanced knowledge of SaaS applications
• Experience in analyzing and documenting business processes.  Demonstrated ability to bring clarity to business process thay may not be well understood by customers themselves

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.